Hello, I received the virgin media self installation kit yesterday, I got because it was supposed to be faster than having a engineer coming over which would take weeks, and also because I was told that my new flat had virgin media in the past, turns out that it's not that easy because the cable doesn't fit on the wall socket so at this point I. 5. D01 C9W8. 1 Mar 2016. Chatter and natter. I can’t push - 5368162. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Plug the cables into the hub. I'm a Very Insightful Person, I'm here to share knowledge, I don't. I’ve received self-installation kit today. My Virgin Media App. Stay safe online. The threaded fitting on the back of a VM Hub is a F-Socket and the RG6 coax cables have a F-Plug. But I have no Virgin Media Wall socket in my house. Virgin Mobile. Can't find Virgin Media socket in QuickStart, set up and connections yesterday; Gone away form received when setting up account in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections Tuesday; Delayed Installation in QuickStart, set up and connections TuesdayRelocate Virgin Media Router in QuickStart, set up and connections 20 minutes ago; Any experience of Virgin's new XGS-PON (full fibre) network? in Networking and WiFi 9 hours ago; No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago; Virgin media question. However, there is no Virgin Media Wall socket in my house. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in Networking. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. There are 10 types of people: those. Choose the best spot for your wifi hub. Switch on your TV, then using your own TV remote press the Input, AV or Source button. We have a virgin media wall socket with an ethernet port in the wall but no round cable. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. Tried looking but can't see a way to book an engineer for this? Thanks Re: No wall socket. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. I wanted. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Stay safe online. Switched On Families. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Manage Your Account. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Hi PicklesPower, Welcome to the Community and thank you for posting. in Networking and WiFi Sunday; No Virgin Media Wall socket . Package arrive today and realized I don't have a VM wall socket to plug the round cable into. If, for some reason, you think you need a tech visit because you have no connection point, call the pre-installation and delivery team on 0800 052 1734No wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections Tuesday; No wall socket in QuickStart, set up and connections TuesdayQuickStart, set up and connections. . Been trying to call VM to book an engineer to visit and help set up cabling, etc but no one answers. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Account - Cable. Forum; Apps. Security matters. There are multiple different branded wall boxes inside our flat but none. 195. QuickStart, set up and connections. Stay safe online. - 5250024Stream from Virgin Media. . If you can find the brown/grey box outside, and trace where the VM cable goes to, it would help. The room its wired too is exactly where I want it to be. connector cable from the wall socket, as we’ll be re-using that later. Installation appointment text. Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. Get the Hub ready by connecting the wires. When I was going to self-install it, I didn't find any wall socket. Networking and WiFi. -. SpeedQuickStart, set up and connections. Have I helped? Click Mark as Helpful Answer or use Kudos to say. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. We would like to show you a description here but the site won’t allow us. The box and cables may have been removed by the previous occupiers. Options. Joining in. I ordered self-install kit just to find out there is no Virgin socket in my new property. Joining in. Could anyone please help to book an appointment for an engineer to setup the Virgin Media wall socket? Thank you Sourav In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. If you need a new landline, you’ll have to pay to get one installed, which usually costs £140. . Next, connect the power cable. . Account - Cable. I ordered a broadband only package because it said I could self install the kit. i opted for the self install, however on inspection we - 5180915. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. SpeedWall Socket Installation in QuickStart, set up and connections 2 weeks ago; I need a VM wall socket in QuickStart, set up and connections 2 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 2 weeks agoHi, Just signed up with Virgin Media and Broadband arrived yesterday - all setup and working, no problems. Network Trial. Select the correct HDMI input for your box. Account - Cable. Should I cancel and request an engineer to install. We would like to show you a description here but the site won’t allow us. . Got my virgin media self install kit but I don't have a virgin socket. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Ordered VM broadband and was recommended by the website to select the self quick install option. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Account - Cable. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. Stay safe online. 0 Kudos. Manage Your Account. then you will need to contact the pre-install team to install a new socket (0800 052 1734) VM BB TV Landline. Any help please? We would like to show you a description here but the site won’t allow us. The cable could be hidden within, or behind, furniture. Installing and configuring your kitHi cmoorcroft, Welcome and thanks for reaching out to us here on the Community We would be happy to assist with booking a visit to get the socket installed. We only have a standard ethernet cable in the wall - no sign of a socket for the round isolator cable that is mentioned in the setup guide. Manage Your Account. 0 Kudos Reply. There is one Ethernet connection point and socket with a circle on the wall. QuickStart, set up and connections. Solved: Hi guys and gals. 2 weeks ago - last edited 2 weeks ago. Virgin let me select the self set up kit. Self installation but NO wall socket in. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. (I wish they had offered me that instead of the self install in the first place to be honest,. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is. . I chose the option as the property was eligible and I’d like our internet connection up and running as soon as possible. Account - Cable. QuickStart, set up and connections. There are multiple different branded wall boxes inside our flat but none. on 31-12-2021 10:47. Below is why. I recently moved to new house, i get my router today but there is no virgin box in home, just there is a virgin cable but wothout any socket connected to that Can i buy a wall socket? Or i should wait for technicin. Explain what needs to be done and book an engineer visit. The cable could be hidden within, or behind, furniture. When I was going to self-install it, I didn't find any wall socket. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. I ordered self-install kit just to find out there is no Virgin socket in my new property. Also having this issue and trying to get through to them on the phone. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Don’t plug the power cable into a plug socket yet. Re: No wall socket. Virgin Mobile. Hi , Thank you for your post and welcome to our community forums. Posted in QuickStart, set up and connections. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. New to the UK and just moved into our first home here. I’ve just lived into my new house and received my Virgin box. Browse Virgin Media Virgin Media Community. Thank you for your post and welcome to the community. Explain what needs to be done and book an engineer visit. Speedon 21-02-2023 17:48. Plug into the Hub Push the white cable with the black label into the Hub. We can understand this is not ideal as a new customer and we want to best help. self install issues. . into the Virgin Media socket on your wall. Can you check outside and look for the external wall box? It's a 6" brown or grey square-ish box, usually on wall Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. Virgin Media Quickstart set up. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. Hello, I'm trying to set up my Virgin Media broadband. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. 0 Kudos. Explain what needs to be done and book an engineer visit. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Switched On Families. Im trying to work out what connector is on the coax used to connect the hub 5 to the virgin media wall outlet. Hopefully you won't need anything further from us on this matter, but do. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. Thanks for the reply. Connecting Hub 3. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up. Thanks! Regards, Bilal Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. #2. I don't work for Virgin Media. Installing and configuring your kitWe would like to show you a description here but the site won’t allow us. QuickStart self-serve installs are offered where there's previously been VM service, and so there's an assumption the co-ax connections are already inplace. There’s a BT open reach box so I’m guessing the previous occupier was with them and not VM. D01 C9W8. . Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I’ve called and called yet keep getting passed around and then excuses such as the servers are down etc. Forum; Apps. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. But I have no Virgin Media Wall socket in my - 5383603. The OUT terminal from the Technetix isolator has a terminator cap on it. Re: I’ve got a self installation but no actual boxMy internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Call the Pre-installation and delivery team on 0800 052 1734. 3 weeks ago. We would like to show you a description here but the site won’t allow us. Mark as New; Bookmark this message. . Post a few pictures of what you have. Browse Virgin Media Virgin Media Community. Booking an engineer is easy with Virgin Media. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. . Virgin Mobile. Follow the instructions on screen to finish your setup. Perfect for when you can’t all decide on what to watch. I don't work for Virgin Media. Tech Chatter. Vonage 2nd line. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. SpeedIt could be that a previous owner has cut the cabling out. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install. I'm a Very Insightful Person, I'm here to share knowledge. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall. on 05-09-2023 20:36. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Tudor. Ordering And Installation Of Broadband Thinkbroadband. I recently applied and received the delivery for a virgin package of tv broadband. CUSME. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Home Phone. Account - Cable. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Installation guide 15 mins 3 Install Virgin TV 360 Mini box 5 mins 4 Install Virgin TV Go app 10 mins 2 Uninstall TiVo box 1. Account - Cable. Manage Your Account. Once you have hunted around for the examples linked above, if you don't think you have a conn. Networking and WiFi. Turn on and start the Box. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. We're sorry to hear that there are no wall sockets in your property. so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. Could an engineer be arranged to install please as my account is due to go live today. But I have no Virgin Media Wall socket in my house. We're here to help. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. All forum topics; Previous topic; Next topic; 2 REPLIES 2. New customer, trying to self install my hub and 360 box. Self install on 13-06-2022 17:14. Hi Everyone I have ordered a new Virgin Media self-installation kit. I have had a look into your service and I can see you were able to recently. on 03-08-2020 18:05. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I am so sorry to hear that you seem to be missing a wall socket in the home. I am then unable to sign in to my account as I do not have my account information. 77K views 4 years ago. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Account - Mobile. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Solved: Hi guys and gals. Everything you need is posted to you. Dave. This seems to be the only way that i can speak to someone about the issue. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. This is something we can certainly get changed over to a manned install for you but in order to do that I will need to confirm some information with you to pass security. Networking and WiFi. I tried both the wires, it didn’t set up the WiFi. 3 weeks ago. Hey I received my quick installation kit from VM a few weeks back but only now getting round to installing I have gone to set up but dont seem to have a VM wall socket for the cable to go in Picture attached of what I do have Is there an adaptor or anything I can purchase or do I need to contact and. 12. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. When you see. Occasionally only a very short stub of wire is left behind often hidden within. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. I ordered my self installation kit in August to arrive for the 11th of September, however, I have not received the package and any confirmation of delivery. (I did this video to help/guide new engineer as I did not find. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Need some help with the installation. . Getting Connected with Virgin Media is easy when you have a wall socket. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Networking and WiFi. Networking and WiFi. I don't work for Virgin Media. The isolator has a terminator cap (marked below) fitted to the open end. We would like to show you a description here but the site won’t allow us. 3K subscribers in the VirginMedia community. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Quick tips on prepping for Virgin Media technician's visit. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The coax cable from the study can be used for the other 360 box in the kitchen. on 27-10-2022 09:24. That is the correct fitting, it should push on unless its too loose inside the large housing. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. I'm a Very Insightful Person, I'm here to share knowledge. correctly to the Virgin Media wall socket, please follow these instructions to get set up. £8p/m extra or included with Gig1 or Volt. I need to arrange for an engineer to fit a wall socket as I have just moved into this house and received a quick start kit today, unaware I needed a wall socket. You can also check for a loose cable as not all properties have a socket. Options. 3 minutes ago. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. QuickStart, set up and connections. The cable could be hidden within, or behind, furniture. My Virgin Media App. Thanks If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Would it be possible to arrange getting one sent out. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. I need an engineer ideally but I can't seek to get to an option to book one in. Hi, I was with Vodaphone at my previous house and have recently moved to my new house opting for VM as it said it was already installed here. I’m having the exact same problem. on 19-10-2022 19:35. I’ve tried calling but the people I’m connected to keep hanging up. . But I have no Virgin Media Wall socket in my house. There is a VM phone socket but no wall socket to get my WiFi etc up and running. My Virgin Media App. The hub got delivered on time as promised. This is usually a plastic wall box that has Virgin Media branding on it, or in some cases, you might only find a cable modem connector being fed into your house. Thanks mate. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. Switched On Families. I highly doubt my landlord will allow a virgin coax input to be installed. yesterday Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. ReplyGig1 upgrade self install, unsure about current questionable coax. Despite being told by Virgin I am eligible for QuickStart, after receiving the package I found there is no wall socket to plug it into. My Virgin Media App. The threaded fitting on the back of a VM Hub is a F-Socket and the RG6 coax cables have a F-Plug. Networking and WiFi. ThanksNo Virgin Media wall socket or cables. SpeedI got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Welcome on board! Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. 2. Pop the power cable into a nearby plug socket, and turn it on. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. Solved: Previously, I had BT connection so I need a wall socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. But. QuickStart, set up and connections. Installing and configuring your kitHi, I ordered a self installation kit but of course I do not have a VM wall socket. Wiring A Home Ethernet Network Practical Beginners Guide. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsRe: No virgin media wall socket. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Live TV uses co-ax cables. Adduxi. Ju. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. QuickStart, set up and connectionsHello VLNeedham. Connect the Hub’s power cable with the blue tab. Self-install: We can deliver your QuickStart kit to any UK home address or your chosen Click & Collect point for no extra cost. Networking and WiFi. Push the white cable with the black label into the Hub. My Virgin Media App. on 15-04-2023 16:54. Friday or 8AM. Reply. There is no difference in wall sockets and cables, so you can freely connect any device to any socket. Networking and WiFi. New to the UK and just moved into our first home here. Got my VM hub sent today, self installation kit however I don’t a VM socket but do have exterior box outside but only leads to Comcast box stating tv… any ideas or suggestions before ringing the installation teamSolved Remove Un Phone Line Just Cut It Virgin Media Community 4936267. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. We would like to show you a description here but the site won’t allow us. Phone. If you in a property that's recently been added to Virgin. What I was looking for is a white faceplate, taller than it is wide, on an exterior wall, with a threaded coaxial connection pointing towards the ground parallel to the wall - is that still what they would install?We would like to show you a description here but the site won’t allow us. Options. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. The brown box is still fine, cleaned it and put the front back on with a zip tie. SpeedRe: I need a Virgin Media Wall Socket. Browse Virgin Media Virgin Media Community. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Installing and configuring your kitQuickStart, set up and connections. 388. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Security matters. But I have no Virgin Media Wall socket in my house. Some properties do not have a wall socket, only a cable. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Security matters. I'm on Gig1 with coax cable and wall sockets from the ntl days and no issues here. Quickstart is the quickest and easiest way to setup our services. Switched On Families. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Networking and WiFi.