Do you want to learn more about the chargeback rules and procedures for Mastercard transactions? Download this comprehensive guide that covers the chargeback cycle, the reason codes, the documentation requirements, and the best practices to prevent and dispute chargebacks. Each chargeback has a chargeback reason code assigned to it, which is a two-digit number that corresponds to the reason the customer is disputing the charge. However, they don’t address the reason why that chargeback was issued in the first place. Chargeback fees can start at US$25 and go up from there. While there are many chargeback reason codes, all chargebacks fall into one of three categories:M10 Vehicle Rental – Capital Damages. ACH return codes identify the reason an ACH payment was returned by the recipient's bank. WEX began issuing chip cards in Q4, 2020. Chargeback time limits vary widely depending on the issuing bank, and the chargeback code or reason. The implication is that the merchant is at fault. To win a chargeback dispute as a merchant, you must have evidence that is compelling enough to persuade the cardholder’s bank to reevaluate the case. In 2021, 43 percent of companies identified customer service delays as a top reason for their increase in chargebacks. For this reason, you must document all debit and credit card transactions and adhere to the strict rules set by the card networks. Unauthorized returns (R05, R07, R10, R29, R51): 0. This chargeback reason code is also referred to as “Point-of-Interaction” Errors. By understanding the root cause of chargebacks, merchants can strategically refine policies and approaches to reduce chargeback activity. Using the same link provided above, contact PayPal to report the scam. 4853 – Cardholder Dispute – Credit Posted as a Purchase. . In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3-D Secure response code. . In simple terms, Mastercard Chargeback Reason Code 4859 — No Show/Addendum/ATM Dispute refers to situations where a customer claims the services purchased from a merchant were not fulfilled. About American Express chargeback reason codes. If the cardholder’s bank accepts the dispute, they will reverse the transaction, taking the funds back from the merchant and. Mastercard Chargeback Reason Code 70: Chip Liability Shift. 1. 2. American Express chargeback reason code C02 falls under the “Card Member Disputes” category. Updated these MasterCard Chargeback Codes: 08, 12, 55. A credit card chargeback is when a bank returns money to you because a credit card charge was fraudulent or you bought something online that wasn’t delivered or was. Reason Code North-America: Canada and United States of America; Reason Code: All other countries; Fraud. That suggests that in the times when merchants are compelled to file a dispute, most of the time they will prevail. Reason Code 85: Credit Not Processed. The number of in-person fraud attacks attempted in the UK has dropped by 69% since 2004. 00. Description of Change Where to Look • Require cardholder letter, email or Expedited Dispute Form in first chargebacks for Cardholder Disputes reason codes involvinginstead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. 13. Updated these Discover Chargeback Codes: RG, RM, U01, U02. So don’t spend another second worrying about chargebacks. Notification of Fraud. 4853 – Cardholder Dispute – Goods or Services Not as Described or Defective. At their core, false declines are legitimate transactions that get blocked on the suspicion of fraud without any fraud actually occurring. 6 is an updated version of legacy reason code 85, which was phased out under the Visa Claims Resolution initiative. 11, 16. Also referred to as chargeback fraud, friendly fraud has become a huge problem for online merchants. But there are conditions under reason code 85 (Travel and entertainment transactions), where the minimum. Visa chargeback reason codes. To help merchants understand the underlying issue of each chargeback, American Express has created specific chargeback reason codes to help business owners interpret chargebacks. Each chargeback is assigned a reason code that explains the justification for the chargeback. EMV has been a mostly global standard since 2004. Reason Code 12. . A chargeback reason code is a 2-to-4-digit alphanumeric code given by the issuing bank tangled in a chargeback. many chargeback reason codes that exist today. 65 - Withdrawal limit exceeded: The transaction would exceed the. . In fact, 91. American Express chargeback reason code C42. 4 Funding Process. The issuing bank assigns each case a code according to the consumer’s claim, and the merchant must adhere to the time limits for that specific code. MasterCard chargeback reason code 4540. See our Automated Clearing House (ACH) support article if you are looking for ACH Return Codes. Reason Code 53 chargeback can be re-presented in one of the following circumstances: chargeback is invalid or a credit was processed. . Once you receive this notification, you have 11 days to submit a response. Depending on the specific situation, Mastercard will match authorization response to one of the following merchant advice codes: Mastercard Response Code. Visa chargeback reason code 75 falls under the “Consumer Disputes” category. Below is a list of Mastercard chargeback codes used in eCommerce. ” This code indicates the merchant waited too long to finish processing a transaction, and the account was no longer in good standing when the transaction was completed. Here are some chargeback reason codes by card type. The first thing you should do when you receive a chargeback notification is to check the reason code that the card issuer assigns to the dispute. 1: Use the corresponding dates from the invoice. 11, 16. Reason code 53 is typically used when a. How many chargeback reason codes exist? There are 151 reason codes across the four major card networks. Values are: Blank: Use the receipt G/L date. The Reason Code is a number that represents the reason for an action in the chargeback process. For each reason code, a definition isMastercard Chargeback Guide is a comprehensive document that explains the rules and procedures for resolving disputes between cardholders, merchants and issuers. Know these five rules to avoid payroll blunders triggering fines, penalties and IRS audits. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. There are two parts to this. Overall returns (all codes): 15%. There are several reasons why a purchase authorization might be declined. Which is meant to know the reason for the dispute. This gives them more of an incentive to keep their customers happy, which means they usually side with cardholders during a dispute. It is a valuable resource for anyone involved in the payments industry. 1 chargeback: 1. 195 Acquirer Use of Message Reason Code 7627-No MAC Provided. 1 - Card Recovery Bulletin; 11. At Visa they used to receive reason code 98. Although the stipulations on those set of reason codes are similar, sometimes, the information an issuer received from a consumer gets altered as it travels. Chargeback amount is equal to or less than the exceeded limited /authorised amount. Reason Code 85 Chargeback Reason Code 85 is issued when the card issuer receives a notice from a cardholder acknowledging participation in a transaction for which goods were returned or services canceled, but the cardholder has not received a written refund acknowledgment or credit voucher from the merchant or the credit has not appeared on the. However, Visa is the largest card brand in both the United States and the world. Codes 51 (insufficient funds) and 05 (do not honor) are especially common. IC Illegible Sales Data. Eligible Chargeback Reason Codes . . However, the disputes themselves are still categorized by the issuing bank based on the card network issuing the card. We’ve all been there as an eCommerce owner: you excitedly ship out a $1,500 order to a customer, and then a few weeks later you’re notified that the customer has opened a chargeback dispute. Chargeback reason code 11. • Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. The cardholder’s bank assigns a reason code to each chargeback before sending it to the merchant. You need a merchant account to succeed if you are a small business. In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3-D Secure response code. Here the cardholder is claiming that you were supposed to provide them with a refund, but no credit has been applied to their account. instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. Each of these causes has a designated “reason code,” and banks assign the. The shorthand description is “Transaction Not Recognized. . The shorthand description is “Transaction Amount Differs. 1, 5 January 2016. Visa’s process introduces four dispute categories and associated numerical labels (Fraud – 10, Authorization – 11, Processing Errors – 12, Consumer Disputes – 13) under which the renamed reason codes will be placed. Europe Region Operations Bulletin No. Administrative returns (R02, R03, R04): 3%. 4808: This code can refer to: Account Number Not on File. “ Chargeback Fraud Threat Growing as 65% of Chargebacks911’s Respondents Reported an Increase in 2022 “. 7 (previously legacy reason code 85, condition 2) is part of the updated version reason codes that were phased out under the Visa Claims Resolution initiative. Visa reason code 53 is used for Chargeback for Defective/Not as Described, and reason code 85 is used for Credit Not Processed. 4853 – Cardholder Dispute – Credit Posted as a Purchase. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. Check out these codes under their fraud category. Updated Disputes/Chargeback Policy Coming April 2024It is code Visa Reason Code 85. If one member believed the other violated a Visa rule when handling a chargeback, they filed a pre-compliance chargeback for compensation. 1. . Click on “report a problem” and select the transaction in question. In this instance, the cardholder claims a misrepresentation of the order they received, such as a defect, damage, counterfeit, or incomplete merchandise. Visa chargeback reason code 85 is applied when issuing bank gets a notice from the cardholder that merchandise was returned, but merchant hasn’t refunded, or credit hasn’t appeared on the bank statement. Visa groups its various reason codes into several broad dispute categories. print email. “Visa has 28 different reason codes. Please note that the most common Chargeback reason code for Allocation disputes is 10. American Express is incentivized to keep their customers happy. Date Option. The shorthand description is “Transaction Amount Differs. About American Express chargeback reason codes. Try Shopify free for 3 days, no credit card required. The shorthand description is “Transaction Not Recognized. There are over 80 unique return codes, and each one represents a different type of return. F01. The length and structure of Reason Codes changed from a current two-digit code to four to six digits that contains decimal(s) point(s). Reason codes differ by card brand (Visa, Mastercard); a complete list can be found here. For each reason code, a definition isprenotification of chargeback, depending on the chargeback reason code, to the agency requesting additional documentation to properly dispute and remedy the chargeback. Following the prompts. Your response to a Reason Code 85 chargeback will be determined by the particular circumstances, as follows: Under reason code 85, the minimum transaction amount required to initiate chargeback should be at least $25. 47 Reason Code 75: Transaction Not Recognized. 85: Credit Not Processed:. This code is used when a cardholder claims that a fraudulent transaction occurred in a face-to-face environment, such as a retail store. It balances out the process and gives merchants the much-needed opportunity to influence the progression of a dispute before it becomes a fully-fledged chargeback. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. Visa chargeback reason code 85 is applied when issuing bank gets a notice from the cardholder that merchandise was returned, but merchant hasn’t refunded, or credit hasn’t appeared on the bank…Added the following fields - Store ID, Credit Card Chargeback Reason Code. Look below the surface. Chargeback reason code 4853 can be used to indicate cases in whic the merchant failed to cancel a recurring payment (when requested by the cardholder). When you receive notification of a payment dispute or chargeback you may see a code listed with it. 535 Other Coverage Code Value Not Supported 0643 INVALID OTHER COVERAGE CODE 535 Other Coverage Code Value not supported 2802 CLIENT PLAN REQUIRED CO-PAY ONLY BILLING FOR MDD 536 Other Payer-Patient Responsibility. Both EFM and ECM measure compliance at the MID level. Chargeback reason codes identify the general reason behind a chargeback. Write customer-friendly policies. Similarly, if a no reason to decline (code 85) response is received, proceed with the refund process and credit the cardholder’s. Multiple Authorization Requests. Took a deposit via credit card. A chargeback reason code is a two- or four-digit alphanumeric code issuing banks assign to disputes. Credit not processed – Reason code 85. If you believe you have received an ACH return in error, you can contact your bank. In addition to Reason Codes changing as a result of the VCR program, each Reason Code is now associated with a new Reason Category. Card Type Reason Code Reason Text Chargeback Category Preventable Reversible. RR - Retrieval Request MID - Merchant Identification number PA - Pre-arbitrations NOTE: PayPal often cites reason codes from card2. The major card networks have different reason codes for chargebacks, which, although useful for representment, can be confusing and challenging to keep track of accurately. A risk department can accurately analyze what the issue is with their merchant by seeing the individual reason code,” Cirone explained. Download this sample Chargeback Rebuttal Letter. 7. 0% decrease: Dominican. Chargeback reason code 13. 4846. We would like to submit compelling evidence that the purchase was legitimate. 3: Goods or services were not received: C08: RG: 4855: 13. 46 Reason Code 74: Late Presentment. 3: Goods or services were not as described: C31: RM: 13. A false decline on a credit card or debit transaction occurs when a legitimate card purchase is rejected by mistake. The problem is, chargeback reason codes are often misleading. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. Know these five rules to avoid payroll blunders triggering fines, penalties and IRS audits. 11, 16 November 2015, Elimination. 5 - Misrepresentation. These may impact the dispute time limits. 195 Acquirer Use of Message Reason Code 7627-No MAC Provided. A chargeback filed due to buyer’s remorse is a prime case of friendly fraud; a situation where a customer side-steps a return policy in order to gain an illegitimate refund. For example, 'R04' indicates that an invalid account number was provided. ACH return codes are a type of shorthand for specific information concerning the return, much like the card decline codes or dispute reason codes used by credit card networks. Time limits vary by card network and reason code, though, so you should look into the specific terms tied to the reason code. Visa’s 22 chargeback reason codes will be merged into client disputes – fraud, authorization, processing errors, and four guidelines. It can range from 60 to 120 days from the billing date. Assemble Your Evidence. Visa chargeback Reason code 85 is applied when issuing bank gets a notice from card owner that merchandise was return, but merchant hasn’t refunded, and credit hasn’t appeared on bank statement. Providing multiple payment options to your customers has proven to. Select a tab to see the possible reason codes for each dispute event category, divided by scheme. 11, 16. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the. Clients who use Midigator spend 85% less time. Other reason codes address entirely understandable reasons for cutting a merchant off from their credit card processor, like participating in money-laundering schemes, colluding with other merchants to fix prices or. Each chargeback received a numeric code which is known as the “reason code”. This guide covers the chargeback cycle, the roles and responsibilities of the parties involved, and the specific chargeback codes and time frames for each card. Chargeback reason code 4853 can be used to indicate disputes where the cardholder simply claims that the merchant never delivered on what was promised. It should ultimately help prevent fraud and unwarranted chargebacks, specifically applying to disputes marked with a Visa reason code 10. Visa uses Reason Code 85 and its MasterCard’s equivalent is 4860. ’EMV has been a mostly global standard since 2004. These codes explain the reason why the chargeback was filed, and the reason the chargeback was approved. The third digit indicates the specific reason within that category. 1To do that, take a look at the most common Visa ® and Mastercard ® chargeback reason codes for services: According to data obtained in the annual Year in Chargebacks report, the biggest threat for services is fraud. Unlike other. When a company notifies you of a chargeback, a reason code is attached to the document. The list of chargeback reason codes in this article is organized by card brand and type of dispute. 4853 – Cardholder Dispute – Digital Goods Purchase of $25 or Less. With the overhaul of their reason code system, Visa divided reason. Chargeback reason code description – An explanation which provides the reason of raising a chargeback by the cardholder. VISA 85 Credit Not Processed Cancelled/Returned Therefore, the issuer may submit a chargeback for a Payment Transaction using the message reason code 4842 before the 30-calendar day presentment time frame normally required for this message reason code. Today I will review the causes for each of these. After looking up what this chargeback reason code means , you realize that it is because you forgot to issue the refund that you had promised the customer. Typically, cardholders file a chargeback if they were not informed of dynamic currency conversion fees or were not given the option to complete the sale in their local currency. This chargeback is usually caused, because the merchant: Did not issue a credit. Most acquiring banks put a timeframe on when customers can initiate a chargeback for a purchase. MasterCard: Reason Code 4859 Services not rendered. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. 00 EUR as a Withdrawal fee. Remember!message. 11, 16 November 2015, Elimination. This code is now obsolete, and issuers have been instructed to use code 4834 instead. Processing Errors involve chargeback and disputes revolving around processing issues, late presentment, credit processed as charge, invalid card numbers, no show errors, incorrect charge amounts. With the implementation of Visa Claims Resolution, reason code 98 eventually became obsolete. If you believe you have received an ACH return in error, you can contact your bank. Description of Change Where to Look • Require cardholder letter, email or Expedited Dispute Form in first chargebacks for Cardholder Disputes reason codes involvingOther Ineligible Transactions Under Reason Code 62, Condition 2 . But there are conditions under reason code 85 (Travel and entertainment transactions), where the. Reason Code: 10. This code applies when customers claim to have a receipt from either a voided transaction or a credit, but the transaction hasn’t been processed. If using any other currency than this, it should be equivalent to the specified amount. txt) or read book online for free. Through 2021, we analyzed chargeback reason codes across various subscription-based verticals. Transaction was approved by the Issuer knowing that the authentication data failed verification and was not reliable. A dispute often has a reason code associated with it. Reason Code – 13. Chargeback Reason Codes. For example, the dispute reason “Cardholder Does Not Recognize” is denoted under the Discover reason codes system as “AA. Reason Codes Category 4: Processing Errors. Reason Code 73: Expired Card. If the CID doesn’t match, merchants generally prompt the Card Member to re-enter it. Now, compliance cases must be submitted through Visa Resolve Online (VROL). Code. related Chargebacks (Reason Codes 4837, 4840, 4849, 4863, 4870, and 4871), Chip/PIN Liability Shift (Reason Code 4871) section. 0 is to make the chargeback process more efficient, transparent, and fair. 2. Get your complete guide to Mastercard reason codes, including all the detailed information, chargeback time limits, and other important information you need. Thus, the easiest way to prevent chargeback reason code 75 from being filed is. This may include: Transaction receipts; Merchant credentials; Customer authorizationDescription of Change Where to Look • Require cardholder letter, email or Expedited Dispute Form in first chargebacks for Cardholder Disputes reason codes involvingThe most popular type of disputes of the chargeback category. The shorthand description is “Late Presentment. Across open networks and include account numbers sent over email, instant messaging, text, or chat. UA02 Fraud – Card Not Present Transaction. “Visa has 28 different reason codes. France saw a drop of roughly 50% during the same period. Here's a rundown of the most common decline codes: 51 - Insufficient funds: At the time authorization was requested, the customer’s account did not have sufficient funds to cover the transaction. 3. “American Express Chargeback Reason Codes | Sift”. Each of the major card brands, including Visa, Mastercard, and others, have their own system of reason codes. Everyone from processors and card brands to local and federal governments has rules about how payments should be handled. 5 Good Faith Investigation AA Does Not Recognize AP Recurring Payments AW Altered Amount CD Credit/Debit Posted Incorrectly DP Duplicate Processing IC Illegible Sales. 3 is an updated version of legacy Visa reason code 72, which was phased out under the Visa Claims Resolution initiative. Get your complete guide to the new Visa reason codes, including all the detailed information, chargeback time limits, and other important information you need. Fraud-related Chargeback Counter Exceeds Threshold. Alerts are important when you are running a business. RN2 Credit Not Processed. For example, 'R04' indicates that an invalid account number was. 3. 2. And. ”. Here is an overview of how the general chargeback process works with most major processors (we’ll get into how Square does it down below) Step 1: A purchase occurs. With that said, you still need to understand the reason codes with any chargebacks from Amex. Mastercard specifies 21 reason codes under the categories of Fraud, Authorization, Point-of-Interaction Error, and Cardholder Disputes. For each reason code, a definition is“Experts estimate that over 85 percent of all chargebacks may be caused by friendly fraud — meaning they file a chargeback without valid justification. . To help simplify things, we’ve compiled a list of chargeback codes used by the four major card networks: Visa, Mastercard, American Express, and Discover. instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. . 0: Updated report version from 1. . This means that it will require merchants to provide evidence supporting their claim that a transaction was authorized by the cardholder. Description of Change Where to Look • Require cardholder letter, email or Expedited Dispute Form in first chargebacks for Cardholder Disputes reason codes involvingConsider using all the tools available to you—including Visa Secure, card security code (CVV2), and Address Verification Service (AVS). A chargeback guarantee is a service provided by third-party vendors that protects merchants against the financial impact of chargebacks. Try Shopify free for 3 days, no credit card required. Chargeback amount is equal to. And, Reason Code 85: Credit Not Processed. For each reason code, a definition is85 (2) Credit Not Processed. All card brands have their own number of codes). You’ll see that all chargebacks ultimately stem from one of three causes: merchant error, criminal fraud, or friendly fraud. 8 is part of the updated version reason codes that were phased out under the Visa Claims Resolution initiative. Chargeback reason codes are what tell a merchant why a customer is disputing a charge. The customer regrets their purchase. Issuers must not initiate a chargeback for magnetic-stripe (POS Entry Mode value of 90 or 02) transactions on non-chip enabled cards. For each reason code, a definition is given, along with the merchant actions—or failure to act—that may have caused the chargeback,• Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. There are two parts to this. 6 Credit Not Processed 72 (2) 12. • Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. 8 is part of the updated version reason codes that were phased out under the Visa Claims Resolution initiative. Explain your situation, and ask for their intervention. Specifically, it has introduced a Compelling Evidence requirement for disputes falling under the Visa CE/30 chargeback reason code. It’s typical to see fraud chargebacks roll in 2-3 months after the initial charges took place. 3: Goods or services were not received: C08: RG: 4855: 13. 5: The chargeback under normal situations should be executed in under 120 days in all religions other than US Domestic. Reason Code 53: Not as Described or Defective Merchandise. Mastercard Collaboration will be a step in the right direction. Discover. Reason Code 53 re-presentments must be processed within 45 calendar days from the. Visa chargeback codes are broken up into four categories: Fraudulent activity; Authorization issues; Processing errors; Customer disputes; Fraudulent activity If an approved (code 00) response is received, process the refund and credit the cardholder. 11, 16. If one member believed the other violated a Visa rule when handling a chargeback, they filed a pre-compliance chargeback for compensation. There are plenty of reasons as to why this would happen, hence the many. Poor order shipping: Not shipping goods or delivering services as promised, shipping to the wrong address, or not making the goods available. 3: Goods or services were not as described: C31: RM: 13. The tickets were held at the box office, and no signature, swipe or imprint. 49 Reason Code 76: Incorrect Currency or Transaction Code or Domestic TransactionA service chargeback is filed by a customer, which means that you need to note the card type and dispute reason code so that you can determine which types of information to submit if you dispute the claim. Merchants. If the order was genuinely not as described, then the cardholder has a case. Scheduled the project. Card networks send these codes to merchants to indicate why a chargeback has been filed. Updated August 23, 2023. 4% of all transactions worldwide are made with EMV chip cards, which has led to a precipitous drop in card-present fraud. For example, some reason codes offer cardholders over a year to file. Mastercard chargeback reason code 4834 applies for a specific type of customer payment dispute. You can learn more about each one by visiting the Mastercard Chargeback Guide. Credit not processed – Reason code 85. Every of the major card brands, the inclusion of Visa, MasterCard, and others, has its acknowledged system of reason codes. A reason code or a chargeback reason code is a string of symbols (numbers and letters). 3 No Authorization. instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. 4 spec (Section 8. Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. The chargeback process can last from one month to six months. Reason . When used at the point of sale, the transaction is. Chargeback . Reason codes are alphanumeric codes that provide the justification for granting a chargeback. While the format of chargeback reason codes varies depending on the card network, all codes are. Reason Code 73: Expired Card. If using any other currency than this, it should be equivalent to the specified amount. A chargeback happens when a customer requests for a transaction to be reversed. 1? Visa chargeback reason code 12. The following Visa chargeback code maps are organized by category, as defined by Visa. Less than 20% of merchants noted a slight decline in Visa chargebacks after VCR, while over 55% reported no decline in chargebacks. 3 may be able to represent the transaction and reverse the chargeback with the right compelling evidence. The cardholder claims either that the merchandise was never received, or the services purchased were not provided. 4846 — Incorrect Currency Code. com. Visa has 3 separate reason codes that are related to Cancellation and Return Chargebacks. 4 Other Fraud Card Absent. In some cases, errors can be resolved and reversed, but there is no equivalent to chargeback representment when it comes to ACH. Chargeback Reason Codes Page 3 of 5.