OK so my story is this as of 9th May : I had a Bigger Bundle M250 package installed on April 21st. In addition the connection has dropped completly at times. . I have tried using the Hub 3 in both router and modem mode with another router both resulting in the same issue. Thanks for the reply. Virgin media says everything is fine on their end. Hi All, first post here, and its for syc timing errors. When the internet connection drops, modem reboots and internet access is then restored. . Hi everyone - been having issues with the broadband connection lately, connection is producing lots of errors along with occassional drops on the Hub 3. ,) piercing the cables. Super solver 1,008 Views Message 12 of 45 Flag for a moderator. I finally got a VM engineer to visit last - 4700236Re: Lost MDD Timeout & RCS Partial Service. If we've advised we're aware of them then we'll be doing all that we can to resolve the issue ASAP. 9. 0 Downstream channels. I can have weeks where the connection is fine. We would like to show you a description here but the site won’t allow us. It monitors your connection 24/7 and provides diagnosis of any. I have had broadband issues for the past 2 weeks, (I work nights so it's been difficult to find time to resolve). Yes that's not good - can you do this. 3 3558 5346 7 Locked. "Partial Service DS only" - sounds like a service issue that would affect the folks local to you. I contacted Vir. . Each time I call customer support, the 'solution' they recommend is to connect to xfinity wifi hotspots. It is an SNR issue which is a signal to noise ratio outage, in other words a faulty cable on the network degrading the network. 0; 0 Kudos Reply. I have had techs out here that have replaced cables and wiring but still have the same issue going on. We would like to show you a description here but the site won’t allow us. Etherne. My internet was working perfectly fine - 4891147on 08-02-2022 23:24. Tudor. #1 · Jul 15, 2012. 1;CM-VER=3. . 3. 0 RCS Partial Service/SYNC Timing Synchronization failure. The tier 1 triage or whatever it is is. It started a short while ago as an occasional issue every other day, and now it is 2-5 desyncs per hour, which is beginning to drive me up the wall. Monday 31st July: I just can't deal with the virgin media phone line, no offence, but if you work for the Virgin Media customer support lines I've probably not spoken to you. and tells you of more local issues and fix estimates, down to street cab/ postcode level. So for the last couple of months, the internet has been awful. RCS Partial Service;CM-MAC=ac:f8:xx:xx:xx:xx;CMTS-MAC=f8:b7:xx:xx:xx:xx;CM-QOS=1. This problem affects both and wireless, despite the diagnostic tool saying there are only issues in my WiFi. hi there, any help would be great, ive been trying to figure out for ages why my internet is so slow during the day. Also check all cables are in good condition and all connections are tight. 0. I've tried splitting the 2. RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1. We would like to show you a description here but the site won’t allow us. 1. Ubiquiti suggested as low as 15 seconds (the default was 600). 1 router mode or 192. this issues started a few days ago , the internet was cutting out and then coming back. Internet randomly dropping during day and night. Constant packet loss of around 10 percent and low speeds. and tells you. 1;CM-VER=3. Hi All, first post here, and its for syc timing errors. No spitters or any other device in the line. I have intermittent service drops and modem resets. Problem is with wifi and wired and has been getting worse over the past few days. I r called their useless support - 5377375 - 2Options. The connection from the outside service is a straight run of coax. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. 45 My normal upload. I am a gamer and cannot play anything as I keep getting disconnected and it is impossible to enjoy a film. Here are the Hub3's stats (Sorry about the awful formatting): Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel IDRecently moved into a new build, there's not a lot of people living in the houses on my street yet. Those errors are when the internet disconnects for more than a few seconds however, still getting more disconnects that last 1-3 seconds that arnt show in the network log. The VirginMedia site which checks for your internet tells me to check back in 24 hours, but it's been going on for the whole week. i have rebooted all the kit. Fine for streaming services with caching, useless for Teams meetings, Skype calls, and working from home. Options. Hi, As the title says my internet keeps on disconnecting for around 20-30 seconds and then will reconnect. I've replaced the cable modem (swapped from the current SB6190 to older SB612…Hi, I'm trying to sort out the internet for my mother. for almost 2 years now on the VM100 package I’ve worked from home with no issues. 35 Mbps, 16 Mbps, 22 Mbps, 55 Mbps, 83 Mbps, 185 Mbps, 223 Mbps, and what i should be getting - 277 Mbps. The broadband connection check on the Virgin Media website says it will take up to 30s but never completes (dev tools in Chrome shows it keeps calling to the server and receiving a 400 response hence why it doesn't complete). Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Over the past 4 months or so, i have been experiencing constant drops in connection when using my computer, although the drop usually only lasts for less than 5 minutes, it seems to be happening every hour or so. As per the title, for the last few weeks I've been having intermittent connection issues and its starting to take it's toll. Using my own router with the Hub3 acting as modem mode. called VM and the automated system said they needed to send a signal to the kit, did. Tuning in. . Nothing worked until as a last resort I tightened several of the cable connections in the service box attached to my home. Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 235000000 4 38 256. Had some occasional packet loss during peak times but today the Hub 3 appears to be rebooting at random times. 4: The temperature of your Hub 3. I have a VM Hub 3. and tells you of more local issues down to. Aware of the heat at the moment, but ventilation around modem is good and other network kit is working without any issues. There was a storm a couple of months ago which knocked out old cable boxes. Like others here, I have been suffering repeated temporary loss of service with the hub showing SYNC Timing Synchronization failure - Loss of Sync each time it happens. . But I’ve - 5063990Thanks for coming back to me over private message @joehowe789. Hello EdLeigh92. Can someone please explain is going on as it's driving me nuts, here are the logs:Hi @VesselCottonDes, Thank you for that. RCSとは、リッチコミュニケーションサービスの略であり、SMSの代わりとなるサービスの規格です。. 0. What is the best way to arrange an engineer to - 4900809 - 2Business, Economics, and Finance. According to my broadband monitor (I was away for the long weekend) the inter. The basics out of the way first: Superhub 3, modem mode. 0 Kudos Reply. I have checked both the online fault checker and the phone one T. Like quite a few other users on the board, I've had issues with massive latency spikes and packet loss, sporadically throughout the day. Hi, Our internet has been dropping out multiple times a day when using ethernet and Wi-Fi. Model: Deco X55. switched it off for 10 mins and then turned it back on etc etc. Overall ds levels are quite low, 2. Hey all, This post is going to be a bit in detail with my issue, but I want to be able to get insight on what to tell spectrum support of my issues and not just have a tech come out here and replace my modem like they have 2 times already. 21-09-2022 00:09 - edited 21-09-2022 00:14. Yes it’s not ideal and the hub will act to fix it at some point but don’t lose too much sleep over it. Speed tests have varied (when the speed test has managed to connect. - 4873030 - 2Re: SYNC Timing Synchronization failure - Loss of Sync. The broadband is terrible. 0 which is operating in 'modem mode'. Hi temjin1997! 👋 Welcome to the community - thank you for posting!. "No Ranging Response received - T3 time-out. 1st engineer checked there were no issues with the signal, and reterminated my cable at the green box. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. . on 18-09-2021 10:22. Cable boxes were replaced. 8. RCS Partial Service;CM-MAC=XXCMTS-MAC=XX-QOS=1. 168. But don't log in, just click on the link "Check router status" That'll bring up a window with five tabs. Click the lower link (Share Live Graph) then, click generate. I’m also aware of the “Intel Puma 6 chipset” controversy, and have researched that a bit. 168. still getting the same issue. These are happening EVERY DAY at SPECIFIC times around 4am 12pm and 8pm WITHOUT FAIL and occassionally there are more throughout the day 16/3/22 4/3/22 14/2/22 5/2/22 25/1/22 9/1/2. We've already contacted support, and they replaced our modem and re-strung the cable into our house. Last couple of days my BQM from Thinkbroadband looks awful and seeing drops and disconnects both on work VPN and also when gaming. . 168. 9. I've seen other posts here and they post there. Ever since then, I've had repeated issues with the broadband dropping / becoming non. I am hoping to get some information on the problems I have been. This is an SNR fault. It has been around 3/4 months my Virgin Broadband is highly unstable: the devices that have mainly been affected are WiFi, but now I started encountering issues with my PC too, that is connected via ethernet. But your BQM is difficult to interpret. . . We would like to show you a description here but the site won’t allow us. 2 37 256 qam 2 3 154750000 5 38 256 qam 3 4 162750000 5. VM will not dispatch any technicians while an area fault exists. The service status page says broadband is fine, but I've been getting intermittent drop outs of internet for the last two days, also the broadband speed average is trending noticeably down for the last week. 3/4) Google/Open DNS -> internet check - more dropouts when Modem looses connection to internet. The wifi speeds are good when it works but drops out many many times a day. In response to Bill_Carson. Then, try a Hub reset thus. Recently moved into a new build, there's not a lot of people living in the houses on my street yet. The cables are new (installed 4 days ago) and relatively short. For any VM staff reading this, I ask one thing, please read through the other VM community posts I've included at the bottom of this post as they all seem to match. Joining in. Hope you're well. My broadband drops out very regularly. Sync Timing/RCS Partial Service failures every ~6 hours. Reply. Sometimes it'll go off and come on straight away sometimes it'll take 10/15mins for the WiFi to return and it won't last much longer before the cycle continues. Click on the “Upstream” tab, copy the text and paste into your reply. 0;. 1 modem mode. Time Priority Description Mon Sep 21 09:17:06 2020Hi John, Thank you for your detailed reply. . . By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Upstream power levels are too high. 7 34 256 qam 16 8 267000000 -7. I am making this post to help me converse with support agents. Networking and WiFi. Re: 1. Hopefully someone can suggest a course of action. I have an ongoing problem which results in some days where my connection is completely unreliable. Then switch the Hub back on and leave ~5 minutes. 0;. and tells you. this issues started a few days ago , the internet was cutting out and then coming back. Options. 06-05-2023 15:21 - edited 06-05-2023 15:37. It's *not* a WiFi issue but rather broadband service issues. So i previously had the Superhub 2. Today - brief loss of connection at 11:. . Forum Team In response to syzygysteve. 3 weeks ago. post and pre RS errors way to high aft Refresh data Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 139000000 7. 3 5120 64 qam 2 4 49600000 38 5120 64 qam 1 5 23600000 36 5120 64 qam 5 Downstream bon. 2. Trying to work from home with 500Mbps broadband package but for the past several Months I am having severe issues with Hub 3. Thanks Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 138750000 5 37 256 qam 1 2 146750000 2. and also a lot of errors saying "RCS Partial Service" (i will post the logs below so you can see)There is nothing you need to do at your side @Trundlore, the power levels are still showing out of spec and looks as if they might be slowly rising from what you have posted on the community as I can see a few over 10dBmV. critical. Recently upped my plan from M125 to m250 As my upload speed was just not up to standards required to stream. Factory reset the Hub 3. Daily Intermittent Disconnects. 0 hub seems also to have very low range since I get only about 20 Mbps on. Ran a dedicated line of RG6 quad shield. 331000000. and this happen intermittently. Check for local issues again on 0800 561 0061. I've had Virgin Media for very soon to be a year, and now suddenly the past weeks there has been some major issues with disconnections to the internet and the router strangely acting up. Copy the text in the Direct Link box, beware, there may be more text than you can see. I called Comcast and they sent a refresh signal but the issue remains. Shows full signal. It’s not just the actual internet connection - the wifi network itself vanishes from my availab. Select all the text (Ctrl-A if using a keyboard), copy it. 1 hub settings looks like: “SYNC Timing Synchronization failure - Loss of Sync;CM-MAC= ;CMTS-MAC=**:23;CMTS-MAC=00:01:5c:a0:94:be;CM-QOS=1. - 4768403I always check the Virgin Media service status but there are never any outages in our area at the time. VM very slow on reaction and underestimate the situation. on 30-05-2022 15:27. Or dial 611 from your Virgin Plus phone. Etherne. But any devices connected to ethernet (laptop, desktop or ps4) have suddenly been providing poor speeds over the last week. this issues started a few days ago , the internet was cutting out and then coming back. I have been running EMCO ping monitor with several Hosts. Ran a dedicated line of RG6 quad shield. But these RCS partial service messages are getting bad. First two months: Absolutely fine, no issue with the service Third month: Latency, high ping and jitters. Since early June we have all been told that there is a known 'outage' issue and that maintenance work is. Please do let us know how the visit - 5416932RCS Partial Service . I'm getting to the end of my rope with the tech service support I have so far received. We would like to show you a description here but the site won’t allow us. 1;CM-VER=3. Hey DocMN, thank you for reaching out again and I am glad we have managed to get this resolved for you. 0. Constant modem reboots, "Lost MDD Timeout" and "RCS Partial Service" on SB6190 - details in the post. - 5309303RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1. Client62. I checked the router log and there's a lot of criti. My in-house network is absolutely fine, it is just the hub and its synchronization issues. Was told that the "20" was shared between all devices. still getting the same issue. Our broadband in this area has never been stellar, with at least 6 technician visits, 2 hub replacements, exterior cables relaid, attenuators added and removed, cabinet connection reshuffle, etc. Packet loss only occurs to external destinations, not within my home network, and it happens with routes as short as to my gateway (68. This all started happening approx. Open the Downstream tab. Joining in. Click on the “Upstream” tab, copy the text and. internet is throttled during the day. Recently had Virgin Media installed and since day of installation have been facing multiple drop outs throughout the day. i have rebooted all the kit. SYNC Timing Synchronization failure - Loss of Sync. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. I've been enduring the issues up to this point, but today has been the worst. How to book a tech visit. Hiya, been a Virgin broadband customer for a few months now and had nothing but issues with the Wi-Fi. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. 2 weeks ago when Virgin were doing work in the area. I had Comcast come out 3 times to check my line. 3 33 256. In the last 3 months we started to experience severe internet dropdowns/reconnects that according to network logs from 192. . SMSよりも上限文字数が多く、 ファイルの送受信やコンテンツの共有などが可能であり、開封率やクリックスルー率も高いサービスとして知られていま. Context for this is while playing online games, especially FIFA, I am able to get relatively good ping (generally between 12 and 24) however every game feels so laggy and delayed. My internet drops out multiple times a day (both wired and wireless) and I have tried going through VM - 4986556RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1. Cable team ran tests on my line remotely for a couple of days. These are happening EVERY DAY at SPECIFIC times around 4am 12pm and 8pm WITHOUT FAIL and occassionally there are more throughout the day 16/3/22 4/3/22 14/2/22 5/2/22 25/1/22 9/1/2. I need to look at new options as its effecting my work with currently working from home. My hub says generally says that there is nothing wrong, I reset the hub and its fine for a while, sometimes a day or two, sometimes an hour or two, sometimes a minute or two. Joining in. Hi, Would someone kindly translate the hub settings below into English for me, and tell me what is going on. in QuickStart, set up and connections Thursday Hub 4 errors 'N0 Ranging Response received - T3 time-out' in Networking and WiFi Thursday Cable modem randomly rebooting & poor connection in Networking and WiFi Thursdayinternet is throttled during the day. I'll investigate switching back to router mode tomorrow. on 07-12-2022 21:27. . I have a VM Hub 3. 16 posts · Joined 2012. 4 40 256 qam 5 6 1. THINKBROADBAND Live: would like to show you a description here but the site won’t allow us. ,) piercing the cables. Constant WiFi dropouts. Starting from Friday 4th I have been getting periods where I briefly lose connection to the internet, which coincides with high ping and also packet loss. Removed all pods and then - in turn - tried each pod on its own within 6 feet of the hub. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. High Post RS Errors Count, SYNC Timing Synchronization failure, high internet latency. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. I don't work for Virgin Media. VM Support will see the signal to your Hub needs fixing. Open a web browser and go to 192. Hi Community, I've been having issues recently with "No Ranging Response received - T3 time-out"'. Past few weeks now my internet connection just drops out. After persistent issues over the last 5 days with connecting to telegram and gmail (the former will hang on "connecting" for 15-30 seconds at a time before establishing a connection, the latter simply will not load the modern client), I've been digging into. At first we thought it was the hub, which we’ve had for a considerable time, and arranged for an engineer to install a new hub but it is still happening. 35 Mbps, 16 Mbps, 22 Mbps, 55 Mbps, 83 Mbps, 185 Mbps, 223 Mbps, and what i should be getting - 277 Mbps. on 04-06-2022 15:44. Hi, I have recently (christmas week) upgraded my hub 1 to a hub 3 and since this change my internet seems to drop out randomly for no reason what so ever, I'll be in the middle of something on WoW and my connection just drops out of nowhere and my ping skyrockets and then is disconnects me from the game completely, but onmly for around. Options. 1;CM-VER=3. 0, apparently checked cable connections to the exchange and deemed all was well. Options. Having a few issues with my router reporting latency, packet loss, and disconnection from the internet. 2nd engineer provided me with a replacement hub 3. I've had a look at the network log in my Hub 3 and can see various errors - RCS Partial Service, T3 Timeouts, Sync Failure etc. Then switch the Hub back on and leave ~5 minutes. What are the reasons for RCS partial service? A modem will be in a partial service mode if it’s functioning with any subset of channels in TCS – Transmit Channel. Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; 12/12/2022 15:40:34. Click on the “Networking” tab. No spitters or any other device in the line. My Deco log reports pages of entries which I cannot interpret, for example: Wed Apr 19 13:55:38 2023 daemon. The drops usually last less than 1 minute but can range up to 2 or 3 mins. Still having the same issues. 2: Your broadband connection is working. Warning! RCS. Before said maintenance I've had months and months of perfectly serviceable internet. I'm using my Hub 3 in modem mode with my TP-Link router but FWIW I have tried it in router mode as well with the exact same issues. 1 40 256 qam 2 3 155000000 6. RCS Partial Service;CM-MAC=removed;CMTS-MAC=removed;CM. Monday I had the same issue, yesterday was fine now again the issue is back PING ms 9 DOWNLOAD Mbps 386. For the last month we are experiencing broadband outages and drops everyday. 100. Have a lot of SYNC Timing Synchronisation Failures turn up in my logs with the Internet basically stopping every 5-10 minutes and then recovering. 7 33. The numbers vary between 0. Resetting router normally (too many times) Pin Resetting Router (multiple times) Purchasing and using the £8 p/m Virgin Media WiFi Boosters despite believing this would not help, which it did not. Please send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 0. After monitoring my connection for the past 24hours i'm seeing a lot of downstream pre/post RS errors,. 07Mbps upload irrespective of LAN / WiFi and in both Router mode & Modem Mode. Call this in as a fault, the engineer is required either to fix the local service or to sort out your line. You could s etup a Broadband Quality Monitor. 0. Then the other problem is taking forever to log into the hub and when I run a test within the hub my connection drops out completely. I'm tired of calling customer service to be told "your modem is. CheersSYNC Timing Synchronization failure - Loss of Sync & RCS Partial Service in Networking and WiFi yesterday I need to speak to a person for disability help in Networking and WiFi Monday High packet loss and unreliable connection for over 2 months in Networking and WiFi 2 weeks agoSolved: Hi Having issues over the last week with the Hub rebooting and loss of internet. When looking at the stats the stats there were a lot of Post RS errors on the channels (minimum 900. 2 weeks ago. Click on the “> Check router status” button. 1;CM-VER=3. The cables are new (installed 4 days ago) and relatively short. . 1;CM-VER=3. Has been a very busy week at work! But will be trying this over the weekend and then I will - 5406882Constant RCS partial service errors leading to being disconnected from whatever I'm doing. Reply. . This makes work from home almost impossible, and my leisure time is. I've done the usual - reboot hub, check coax connections etc. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Several different modems purchased and the same problem remains. called VM and the automated system said they needed to send a signal to the kit, did. 6MHz channel has noise that causes the modulation to fall from 64QAQM to 32QAM. Now over the last month it’s become unbearable with low connectivity speeds (Wi-Fi and cable) frequent disconnects. 100. Hi, been having some high latency and packet loss for the past few weeks out of nowhere and its been alot worse since the national outage. So far having called up and having been told to reboot the router more times that i can count. i called and went through the motions of. I'd appreciate any assistance. (see bqm below). I've reset the modem and unplugged/replugged the cables. Mark as New; Bookmark this message;. Getting a disconnect every few mins, tried to start a chat with VM but no response at all. Networking and WiFi. switched it off for 10 mins and then turned it back on etc etc. checked that there is no issue in our local area and the other checks via. Power levels have been changed to spec. The VirginMedia site which checks for your internet tells me to check back in 24 hours, but it's been going on for the whole week. . The modem log is reporting MDD timeouts (the MDD is being transmitted every 2 seconds, continuous timeouts will result in temporary internet connection outages) and RCS partial service (these indicate that not all DS channels could be locked onto due to channel instability (partial bonding) and will result in slowdowns). . If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Options. Multiple hub 3 restarts. QuickStart, set up and connections. Apparently the connections the cable company makes need to be checked from time to time, especially as weather changes from cold to hot and vice versa. Cheers. New customer Instant regret : Fully disconnected 18 days after install / Totally lost after 2 days ! ebodjarvo. Virgin Media Connection issues Still Not Fixed. Cables of course checked, hub restarted etc. Here's my network log. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The c/s guy mentioned about that recently policy changed and we can not connect more than 5 because i have only 100mb speed. I've restarted the router, and everything - 5073919So I have already had VM techs out twice. Outside Canada +1-416-348-1892 This call is free from your Virgin Plus phone. I've got a Hub3 in modem mode and my systems are experiencing problems through ethernet not just wifi. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Monday I had the same issue, yesterday was fine now again the issue is back PING ms 9 DOWNLOAD Mbps 386. I’m on a hub 3. . 0. 2016-11-16 11:56:51. It seems to disappear sporadically through the day, some evenings it's a matter of every 15 minutes which gets tedious very fast ! I'm not an expert with these numbers. 0 is normal. We would like to show you a description here but the site won’t allow us. They died. 21/05/2022 13:13:28 Warning! RCS Partial - 5020097Hi all, I Have been a virgin customer for a few years with no connection issues, recently (i would say that past 2-3 months) our connection - 5402610. net, it rangers from 10Mbps to 30Mbps and im on M250 fibre. 3 4334 5963 2 Locked 40. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. After being told the issue was my previous Arris SB6141, I went out and bought a new Arris SB6190. Solved: Hi, I have VM 500mb package. We have been having problems since we started virgin in march. Hub 3 is in modem only mo. For immediate assistance, check out the Xfinity Assistant. CryptoWe have made changes to keep employees safe so response and call times may be longer than usual. . .