Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Back a step. There is a virgin media wall socket in the house but there is already a cable that is wired (looks screwed in) to the socket. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. The aerial cable would probably be in the wall and it's just a case of wiring a socket on. on 31-12-2021 10:47. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. #2. D01 C9W8. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal realised there is no wall socket just an open reach one and one next to this one but the VM cable does not fit it either. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Tuning in. Manage Your Account. Everything you need is posted to you. Re: No virgin media wall socket. on 08-02-2023 13:33. How can I book a technician in QuickStart, set up and connections Wednesday;In your Stream kit you’ll find everything you need to get the Stream box up and running. Re: I need a wall socket. Can't find Wall Socket on 18-11-2021 13:36. There are two options for to your TV. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. 0 Kudos Reply. We would like to show you a description here but the site won’t allow us. and view the images for a range of different wall box options. Cihank617. This is a socket in the wall, will the engineer still be required to. Praying the white is the virgin one. Re: My house wall socket that cannot fit to VM hub. I have a Virgin Media wall socket, it's the white box in Picture 1. #2. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. Hello, I'm trying to set up my Virgin Media broadband. Push the white cable with the black label into the Hub. Tudor. I wanted to check with people on here before trying to get an engineer in, just. virgin media internal wall box. I’ve tried to schedule an engineer by using the app as it says but there isnt an option to do so! Can anyone help please?Plug the end of the telephone cable you unplugged from the wall socket into the adapter. • Plug the power supply into a mains socket. Connect to the Virgin TV box. Virgin Mobile. Your "loss of signal" point is a good one. Vote. Step 1 - Check your connections. I just found a box in the closet which has a cable indicated as CABELCON 4. Hello VLNeedham. This is a socket in the wall, will the engin. Don’t plug the power cable into a plug socket yet. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Virgin Media Extension Cable. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). The wall box may be branded with the logos of an old cable TV. The cable could be hidden within, or behind, furniture. Sometimes there is no wall box, just a trailing cable. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. Being connected to the internet is one of the most important modern essentials in 20. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. on 01-12-2022 11:22. You dont need a new router just for the test the Computer will connect directly. The internal wall boxes are mostly oblong. The wall socket I have within my home does not appear to be working. Tuning in. 01-02-2023 10:59 - edited 01-02-2023 11:00. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. No virgin media wall socket; Options. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. My Virgin Media App. The isolator has a terminator cap (marked below) fitted to the open end. Answered! Go to Answer. Browse Virgin Media Virgin Media Community. So I’ve tried inserting it to the socket below it instead but it’s not working. It also protects the network from 240 volts being fed to it by faulty TVs in your home. However the wall socket. Yes that is a VM phone socket. Browse Virgin Media Virgin Media Community. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. Please support me in this regard. No Virgin media wall socket. on 01-02-2023 14:26. Don't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday; Internal Wall socket power supply missing in QuickStart, set up and connections yesterday; V6 - hub 5 in Networking and WiFi Tuesday; Problem using the VM Connect app to do home broadband survey in Networking and WiFi TuesdayI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Virgin Media. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. The cable could be hidden within, or behind, furniture. 3 weeks ago. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. Get the Hub ready by connecting the wires. Reply. 1. Went outside and there appears to be nothing on the other side (maybe removed). Picture above. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. See where this Helpful Answer was posted. Once connected it directly to a hub, a little bit loose, but then interne. I can only find the TV socket. Tudor. I will private message you now to confirm your details. I have the new one as. Up to 3 WiFi Pods if needed. There is no additional slot. Virgin Media; My Virgin Media; Shop;. I just found a box in the closet which has a cable indicated as CABELCON 4. 97K; 1. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONProject Lightning is Virgin Media’s latest expansion of their network, potentially passing 4 million extra premises, a large portion of it will break away from the traditional hybrid fibre-coaxial network and change to radio frequency over glass and FTTP. You need to go outside and locate the brown or grey omnibox on the wall. I have only got one rectangular shaped white socket (Shown as below) but it seems old. It may just be a loose cable rather than a socket. Thanks for posting, welcome both to the community and also Virgin Media. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. I can't find an internal wall socket. The block box on second picture is an amplifier for terrestrial TV. Then check your WiFi or Ethernet connectionStep 2: Order your TalkTalk Broadband service. Checked every. Same thing happened, and on all the wall phone points. 13. • Scroll to the HDMI port you connected the cable to. Damaged Wall socket. on 15-02-2022 10:03. 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. There are two empty wall sockets but the cable doesn’t fit into either. Most QuickStart kits have just 6 cables, connectors and powerlines to. Step 1. No wall socket for my broadband quick set up. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. Virgin Media Wall Socket. Its a flat £25 charge to move the connection points and rebalance power levels. I just got Virgin Media kit and read all information carefully and checked - 5200805We would like to show you a description here but the site won’t allow us. Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. I’ve located the cable, and socket, but it seems to be the wrong type (it won’t let me upload a picture due to file size), it looks like an Ethernet port with a slideable cover, nothing like the ones shown in the QuickStart guide. Plug into the Hub. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the. 18-02-2023 10:23 - edited 18-02-2023 10:33. add to list Tags Virgin Media Box Wall Mount (Side) UK , , Download: free Website: Thingiverse. You'll need to check that your TV box is connected correctly. What do we do? - 5352510. . My Virgin Media App. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. Your new services from Virgin Media are all set up and ready to use. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. . Options. We would like to show you a description here but the site won’t allow us. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Phone. Account - Mobile. Tudor. 12-10-2022 18:51 - edited 12-10-2022 18:59. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. ahhh the rubbish that is CS - you could try this. If you have any questions about your service,. Tudor. I'm a Very Insightful Person, I'm here to share knowledge. Typically the OMNI box containing the ONU stays put and coax cables are run to where ever you would prefer the Hub and / or TV equipment to be located in and around the home. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. I don't work for Virgin Media. Hi I left virgin media on the 26th of march BT has been dreadful but luckily they are letting me leave without a termination fee. The new cables from your Quick Start kit will be push fit. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayVery poor advice. in Networking and WiFi Sunday; No Virgin Media Wall socket . to your Virgin Media socket. My options are . Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Got my virgin media self install kit but I don't have a virgin socket. 2. Pop the power cable into a nearby plug socket, and turn it on. It means there is an issue with your connections even though the Virgin Hub 4 is on. . The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. I'm a Very Insightful Person, I'm here to share knowledge. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . Account - Cable. Networking and WiFi. Verify that the white cable is securely connected to the Virgin Media wall socket. I can’t find a wall socket anywhere that matches those indicated by virgin. . Simply set up a 360 Mini box in each of the rooms you'd like to have Virgin TV. I have only got one rectangular shaped white socket (Shown as below) but it seems old. It is likely you will be waiting a few days. . You should see a cable going through the wall and if you trace this inside, you should get the cable. There is a virgin media wall socket in the house but there is already a cable that is wired (looks screwed in) to the socket. 19 minutes ago. There is no additional slot. on 17-12-2022 10:39. Home Phone. These are the parts I could find, they were screwed into the end on the coaxial cable. Signals from baby monitors, fish tanks and cordless. The cable running out of the Virgin box seems to be one of those screw in ones, and I can't budge it. sophieboulter1. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. The port of wall socket - 5152519. I have my original wall box still that has the CableTel logo. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. 168. Stream from Virgin Media. We would like to show you a description here but the site won’t allow us. Attention! Your ePaper is waiting for publication! By publishing your document, the content will be optimally indexed by Google via AI and sorted into the right category for over 500 million ePaper readers on YUMPU. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Virgin Media Super Hub 3. What to expect with broadband installation QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. But the metal isolator box looks like it might be the wrong way around. Browse Virgin Media Virgin Media Community. The wall box may be branded with the logos of an old cable TV company (not VM). The cable running out of the Virgin box seems to be one of those screw in ones, and I can't budge it. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). 1. I found this which seems to be - 5282154. No wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday Broken box outside of house in Networking and WiFi Wednesday Wall Socket Issue in QuickStart, set up and connections WednesdayRe: Wall socket connection. Please help. We have tried plugging it into the only box we found it would fit but no luck. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. 1 [or 192. No wall socket 4 weeks ago - last edited 4 weeks ago I’m aware that virgin media has been used in this flat before and I qualified for a quick start kit however there is no virgin wall socket just these two wires. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Plug it into a wall socket near one of your existing. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). . How to book an engineer to install wall socket I got quick starter kit but I haven't got a wall socket - 4958051I just moved into a new apartment, and bought a broadband from virgin media. A photo would be helpful if possible. in Networking and WiFi a month ago; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023; No internet when setup in QuickStart, set up and connections 13-08-2023We just moved in to a new house which already had a virgin wall socket, got the Wi-Fi set up fine, when I’ve gone to connect the TV box I’ve realised the wall socket is on the other side of the room from where the telly is and there is no way I can plug it into there for it to then reach the tv and due to the room layout/furniture can’t move the TV. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. No Virgin Media Wall Socket on 13-04-2022 14:08. I would get virgin to do it. I have signed up as a new user for Virgin Fibre. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. Re: Wall socket. After 5 days, your old Hub will. AnthonyRaw1986. 3 minutes ago. We have been sent a hub 3 quick start kit but we do not have a virgin media wall socket and now the wifi will not work for us, we have a - 5116698Trace any cables coming out of it and check the ends of them. VM will usually only supply a Quickstart to a property that had VM previously. How do I book an engineer to come out - 5345632. Trace any cables coming out of it and check the ends of them. Sometimes there is no VM wall box, just a trailing cable. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. As you connect the power supply to the wall and the Virgin Media Hub 4, ensure it is tightly bound. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. Check your DMs btw. if I follow the cable that’s wired in already, it ends with a cut cable The cable with the hub is not fitt. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). No virgin media socket in Networking and WiFi yesterday; No Virgin Media Wall socket . And on the back of the box. Your connection box is usually put in the living room on the wall. Urgent: need WiFi ASAP! I ordered a broadband only package. Virgin Media. Router Plugin Port. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). One branch goes to the modem and the other to the V6 box. VM BB TV Landline. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. on 04-02-2023 11:17. When you 'page' the handsets, all of the cordless handsets should ring. At least spell your title correctly jeezus . If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We would like to show you a description here but the site won’t allow us. Options. Manage Your Account. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Step 3 - Label the box – a letter came with the. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Thank you. The top “capped” one is marked FM & has been disused since cable went digital. You can just disconnect the flylead from the isolator tho as it has a barrel on it. Browse Virgin Media Virgin Media Community. Virgin Media Wall Sockets: Do I Need One? Your answer is definitely yes. 19 minutes ago. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. Options. I will only be using one wall socket, so the other socket will have no connections. . Virgin offers self-install to properties that have recently had a service. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. Options. Account - Mobile. £8p/m extra or included with Gig1 or Volt. Hi, Same problem here. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Failing this. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Virgin media wall socket in QuickStart, set up and connections yesterday; due to be connected in august advice needed in QuickStart, set up and connections yesterday; Just moved in I need help in QuickStart, set up and connections Wednesday; Wall socket cable does not fit in QuickStart, set up and connections TuesdayOnce you have the adapter, you can use it to plug your phone into your hub. Tudor. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. My Virgin Media App. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoNo Virgin Media wall socket on 16-10-2022 18:45. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. The "two cables" sound very like a Sky dish install. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Thank you for your post and welcome to the community. But I. Call the Pre-installation and delivery team on 0800 052 1734. That is the correct fitting, it should push on unless its too loose inside the large housing. " when I can't because of wall socket situation in QuickStart, set up and connections 11 hours ago; Many issues in Networking and WiFi 12 hours ago; Getting a newer socket plug while renting in QuickStart, set up and connections Monday; Old Virgin Socket Disconnected in Networking and WiFi SundayI don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute;. Hello, my isolator cable does not fit into the virgin media wall socket. QuickStart, set up and connections. But I have no Virgin Media Wall socket in my house. Old Virgin Media box and poor signal. Tried looking but can't see a way to book an engineer for this? Thanks. Go back to normal router mode as soon as the test is done. on 17-12-2022 10:39. But I have no Virgin Media Wall socket in my house. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayNo wall socket to connect. When i was connecting the isolater cable to the wall socket, i realised that when the walls were painted, some paint got onto the threaded piece of the wall socket connector. Virgin Media Wall Socket. Two virgin media wall sockets, only one required in QuickStart,. A Ti-Vo was installed in one of the upstairs bedrooms. Re: Moving virgin media wall socket. I'm very sorry to hear about the non wall socket. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. I don't have a virgin media wall socket and this is stressing me out. If possible, I would like to get rid of this rather ugly white box and replace it with a socket that is fully. ; From the wall socket follow the white cable making sure it's tightly connected to the splitter. The admin page for the hub says Telephony (disabled)The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. Learn more. Please help. Make sure the white cable is firmly connected to the back of your TV box and the Virgin Media wall socket. Don’t plug the power cable into a plug socket yet. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. There should be a screw F socket on the bottom where the cable is now just pushed onto. Chris. we’ve just moved in to our new house. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Browse Virgin Media Virgin Media Community. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. 19K; 36; 98; Sofia_B. ahhh the rubbish that is CS - you could try this. Is it possible to ask Virgin Media to install a secondary fibre wall socket in my property? I'm having broadband speed issues with my new package and an electrician has told me. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. cable from wall. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. • Using your TV remote push the Input, AV or Source button. No vm wall socket. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. I'm very sorry for any issues you've had in speaking with the team. 95 – £ 59. Essentially, I can’t figure out how to connect my broadband cable into the wall socket. Most QuickStart kits have just 6 cables, connectors and powerlines to. #12. I don't work for Virgin Media. Push the red label end of the white cable, into the wall socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. Virgin Media service comes through this cable. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. Hi all, when I signed up for Virgin Media, it said the service was available at my house. When ordered it didn't say anything about needing a VM wall socket. If you in a property that's recently been added to Virgin Media's network we have another video th. Hi all, Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. VM BB TV Landline. If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together. Check out the purple envelope in the top right hand corner for a private message from me, and I'll. See where this Helpful. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. 0 Kudos. 12-10-2022 18:51 - edited 12-10-2022 18:59. 0 Kudos Reply. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Only an aerial cable (pictured below) connected to a box outside my flat. The closest I could find was this, which. The "two cables" sound very like a Sky dish install. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. Problem solved? Click to mark as a Helpful Answer, or use Kudos to. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. 3 Kudos Reply. Wall Socket. wi-fi. Only now have I realised the bundle includes landline and as Im in a rental I cant have someone making any holes or adjustments to the walls. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. I am going to cancel. I'm sorry to hear about the missing wall socket. All the wall sockets I can see are for BT.