There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I don’t have the virgin media socket on my wall, how can I get online - 5206643 There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Virgin Media; My Virgin Media; Shop; Help;. It is actually a VM box but a very old one, even though it was still in use just over a month ago. The best thing to do if. Tudor. Estonia and the Netherlands have already switched. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. The other is marked TV, & this is used for TV & Broadband. com. 3 minutes ago. If you want to use two base stations, you need a splitter to allow two phone base stations to connect to TEL1 using VM's RJ11 plug to BT socket adapter. Kit arrived today…no wall box so unable to install. These enter my house via an air brick/vent very close to. 283; 37; 57; stabilo00. We have the quickstart pack but sadly cannot get broadband set up and working. I recently applied and received the delivery for a virgin package of tv broadband. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. I have received my quick start-up kit. Security matters. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. The top “capped” one is marked FM & has been disused since cable went digital. Virgin Media; My Virgin Media; Shop;. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Browse Virgin Media Virgin. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Chatter and natter. Sorry to hear that you're having issues with your installation at this time. Virgin Media socket 44 minutes ago Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. on 03-08-2020 18:05. Stay safe online. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. Entertain me; Broadband Deals. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults ignore all the options and don't press any. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. I don't have the virgin media socket in my house, just like other similar issues I've read on this forum. My Virgin Media App. . Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. I believe I do have a wall socket which would fit an older model plug, so it's possible all I would need is some sort of adapter. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. Call the Pre-installation and delivery team on 0800 052 1734. The UK isn’t the first country to make this move. Even sitting in the room above the router, the WiFi was dreadful. 5K. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. com. Reply. Please I need an Engineer as I need internet for my work, I am so frustrated right now. I don't work for Virgin Media. Explain what needs to be done and book an engineer visit. Can a - 5057222 - 2However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Virgin Media has also said that people won't pay more than. Account - Mobile. Hello, I also have moved into a new property and do not have a wall socket for my router, I would like to make an appointment for an - 5359172. You can purchase a mobile internet dongle from a number of UK networks. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. Dave. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Chatter and natter. But don't worry – if you don't have broadband, your network provider, such as BT and Virgin Media O2, will supply you with a connection to support the new digital landline system. I have checked outside and there is a brown box shared with the neighbour. No virgin media wall socket in QuickStart,. One of them was Telewest. I just got Virgin Media kit and read all information carefully and checked - 5200805. Feb 22, 2022. There is a cable on the right of the box coming from the outside. on 08-01-2023 20:46. My optical sound socket seems to be missing something. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. on 22-10-2022 20:58. Virgin Media; My Virgin Media; Shop; Help;. This seemed to be standard procedure for any phone fault reported. It is likely to need a technician callout, as wiring needs to be changed in the communal coms cupboard. You can purchase a mobile internet dongle from a number of UK networks. The large Eurobell wall box is where you would connect. Socket should be on the underside. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Virgin Media; My Virgin Media; Shop; Help;. Broadband Deals. Browse Virgin Media Virgin Media Community. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Manage Your Account. ThanksOn top of that, Virgin Media also offers a self-install option. Options. I have looked everywhere but can't seem to find one. on 21-08-2023 20:36. Browse Virgin Media Virgin Media Community. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. i opted for the self install, however on inspection we - 5180915. Manage Your Account. Welcome to the community forums. The answer is yes unless your service comes from another connecting point in your building, or from an outdoor service trench or enclosure. Tech Chatter. If there are you can book an engineer online too. I am trying to set up our wifi. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. Jul 11, 2008. You can workaround it simply without the need for a cable. "If I'm going for BB only (ie no. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. 1. Account - Mobile. . Let us know if you'd like to go ahead with that. 00. A Ti-Vo was installed in one of the upstairs bedrooms. . I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. All the wall sockets I can see are for BT. I have been given other details for the account such as the account number/area code and. charleykate10. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 05-04-2023 09:20. . Options. You can workaround it simply without the need for a cable. Virgin Media Wall Socket Example 2. Connect the Hub’s power cable with the blue tab. You need an aerial and an RF feed from it. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. No internet, unfortunately. Account - Mobile. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. But I don't think I have any Virgin Media Wall sockets in my house. B&Q are running low on these however. 2: Internet connection, via your homehub, for all online functions. I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. I can only find the TV socket. so there is still radio and tv channels being piped down VM lines and its un-encrypted (tv channels are bbc1,bbc2,itv1,channel4 and channel 5. Need to contact Virgin Media Customer. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. Make sure that all of the wires are connected nice and finger tight, Then check whether it has been activated correctly on your account. . We would like to show you a description here but the site won’t allow us. on a domestic hub you look at the values thus. Browse. This is designed to push over the existing screw connector the outlet has. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. . I'm a Very Insightful Person, I'm here to share knowledge. I’m having the exact same problem. The first thing they should have said, right at the start… right at the beginning…In order to use Virgin Media products YOU WILL NEED A VIRGIN MEDIA SOCKET. Browse Virgin Media Virgin Media Community. . on 01-12-2022 11:22. Problem solved? Click to mark as a Helpful Answer,. Turn on and start the Box. Quickstart is the quickest and easiest way to setup our services. Thank you for your response @andrewmonkie. Mobile Your Account. My Virgin Media App. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Thanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501Options. All the apps will work, and you can watch your recordings - your mini box connects to the main box. The wall box may be branded with the logos of an old cable TV company (not VM). I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. SpeedHi charleykate10 If you don't have the cabling then call the pre-installs team on 0800 052 1734 They are open 8:00am to 9:00pm Monday to - 5391208. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Will an engineer h. Thanks for the reply. 0 Kudos. I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Mark as New; Bookmark this message; Subscribe to this message; Mute; Subscribe to this message's RSS feed; Highlight this message; Print this message; Flag for a moderator; on 15-12-2022 21:47Re: No virgin media socket outside my house. Check service status. The UK isn’t the first country to make this move. QuickStart, set up and connections. My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. on 15-12-2022 08:14. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). Virgin Media’s new Stream box allows users to access its TV service, plus streaming apps without the need for a cable TV connection or a contract. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. My Virgin Media App. I’ve just been to the property but not sure these are the right sockets. I just received my self install kit yesterday but I don't seem to have a virgin media socket to plug it in to. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. QuickStart, set up and connections. VM don't use fibre inside the property. The wall socket I have within my home does not appear to be working. Phone line - 5 mins. I am so sorry that you have - 5404317 BrowseSolved: I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. . - 5209809. But I have the wrong wall socket to connect. The status page of the Hub's menus shows if Telephone is Enabled / Disabled. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Step 2: Order your Sky Broadband service. Switched On Families. Solved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199 New Install Assistance. Account - Cable. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Stay safe online. Please help. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. Connect the Hub’s power cable with the blue tab. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Stay safe online. 1: Co-ax cable carrying live broadcast TV channels. I could connect it in my house self install. However the issue I have is that I don't know if the home I am moving into has a virgin media socket in the house or if this would need to be set up. Switched. Make the call to the Virgin automated number. Once a SIM card is inserted it operates like a mobile broadband router. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. We have the quickstart pack but sadly cannot get broadband set up and working. My Virgin Media App. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Options. Hi. Tuning in. Stay safe online. The new Stream box will connect wirelessly to the internet. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. But this is provided you already have an undamaged Virgin Media socket. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 0. But I have actually managed to get through to the technical team over chat. You can also visit our page on how to book an engineer to learn more. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Residential Hub (3/4/5) offer telephone service in both Router and Modem modes. Reply. in Networking and WiFi yesterdayGo to solution. I can’t take it off by myself so I called 0800 953 9500. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. . Stay safe online. . I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. 5. Tudor. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. Very poor advice. Alternatively, you can test your home phone services by calling our automated phone service on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. in Networking and WiFi Sunday; No Virgin Media Wall socket . 0 Kudos Share. Networking and WiFi. Hello, i registered VM broadband and scheduled to delivery on 1st September. The new Stream box will connect wirelessly to the internet. You have the required socket which is in photo 3 (the one high up on the wall). Security matters. We're here to help. Call the equipment activation number on - 0800 953 9500 (option 3) – you may need the Hub. Connect everything. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. A TV360 box requires 3 connections. Need to contact Virgin Media Customer. But. I have signed up as a new user for Virgin Fibre. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. I have gone through several videos and found that there should be wall socket inside your home. A RJ45 connector to BT socket would not be the right connection unfortunately. 26 April 2022. Home Phone. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. I'm sorry to hear you're having these. Speed2: Seeker. You’ll then be able to use your same old phone to make. Options. Tudor. At the moment you have a Sky modem that is serviced by an RJ11 socket, which provides your Broadband from phone line. Sorry to hear that your extension landlines are not currently working. We have a virgin media wall socket with an ethernet port in the wall but no round cable. The adaptor does not fit my wall socket. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. A master socket is the main socket for the phone line in your home, not an extension socket. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I can only find the TV socket. My Virgin Media App. This links to the splitter in your last photo. 3: HDMI to your TV. AnthonyRaw1986. Virgin Media; My Virgin Media. SpeedDamaged Wall socket. My computer is upstairs and my router is downstairs, chained to the existing fibre wall socket. If you can set up using a Self-Install pack, but. Browse Virgin Media Virgin Media Community. This would mean a relocation of either the phone or the hub, or some cabling work to ensure the correct set up. on 23-10-2022 13:36. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. 2: Seeker. Virgin Media; My Virgin Media; Shop; Help; Virgin. Virgin Media Quickstart set up. Account - Cable. on 17-12-2022 10:39. Learn more. It's great to hear your wall socket concerns have now been addressed and resolved. Re: No Virgin media wall socket. I'm a Very Insightful Person, I'm here to share knowledge. The technician visited a. Please read the FAQ's QuickStart, set up and connections. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. on 09-08-2023 11:24. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. Keep the community welcoming for all. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Hi , Thank you for your post and welcome to our community forums. Manage Your Account. Browse. My order is p. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Learn more. Cihank617. I am moving into a new home at the end of next week and want to join using the Ultimate Volt Bundle (O2 sim, TV, landline, internet). his tuner has RDS but its not picking up any radio station names for some reason. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. The phone number doesn't connect you. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. Browse Virgin Media Virgin. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and SundayI don’t have the virgin media socket in my wall MU54. Is there likey to be any problem with this, such as degraded of weaker quality or speed. I was never asked if I had a wall box. Turn on and start the hub. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. Options. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. on 10-05-2023 16:16. Reply. Now that you have a router you will need to use that Ethernet cable to connect the YouView box to it. A new secure password will be generated for you. I just have a short coaxial cable on my wall, and it has a male end. No setup fee. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. - 5243559Sorry to hear of the difficulty you've faced when trying to find where to plug in the Virgin Media services - it certainly looks like a very complex set up created by the previous owner. Account - Mobile. I received my broadband kit today but sadly I'm unable to use it right away due to the lack of a virgin media wall socket. No Virgin Media Wall socket . I’ve got a broadband box to set up but no virgin media master socket ! I need to book an engineer to install one - 5446411. on 27-10-2022 09:24. Account - Cable. Hi, I'm a new customer. Virgin Media; My Virgin Media;. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Account - Mobile. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work - 5057222. This is designed to push over the existing screw connector the outlet has. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. QuickStart, set up and connections. Browse Virgin Media Virgin Media Community. Switched On Families. Ethernet is ideal & recommended, reliable wireless is fine. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. Account - Mobile. 18-03-2023 13:12 - edited 18-03-2023 13:13. Like many, I have received the new fibre phone adapter however the main phone socket is in a different room to the router. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Manage Your Account. SpeedIf no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The new fibre phone line is designed to work with the same phones as the old copper line. Got my virgin media self install kit but I don't have a virgin socket. Or if the other end of the white cable is in a more useful.