SHARE. Connecting your V6 or TiVo box to your Virgin Media Hub is a piece of cake. Some properties do not have a wall socket, only a cable. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Switched On. Everything is converted to specialised triple screened coaxial cable. The old owners of the house had virgin media - 5381338. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. First picture is telephone socket which is now not used. How do I book an engineer to come out - 5345632. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Stay safe online. Its a flat £25 charge to move the connection points and rebalance power levels. SpeedVirgin media wall socket for broadband is not what js shown on the installation guide. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the. If you are trying to do something else, please explain more. But I have actually managed to get through to the technical team over chat. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. You’ll know it’s ready when the white power light at the front of the Hub is on. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The wall box may be branded with the logos of an old cable TV. How to book an engineer to install wall socket I got quick starter kit but I haven't got a wall socket - 4958051I just moved into a new apartment, and bought a broadband from virgin media. Just had the Hub 3 delivered for Quickstart. Now to my Issue: I opted for the self-installation ki. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. I don't have a virgin media wall socket and this is stressing me out. Just joined. 0. If you in a property that's recently been added to Virgin Media's network we have another video th. on 12-09-2023 19:31. Home Phone. We would like to show you a description here but the site won’t allow us. I have taken a look on our side and it looks as though you have spoken with the team regarding this. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. Tudor. Also, make sure the white cable from the back of your TV box to the wall socket is tightly connected too. No virgin media wall socket. Virgin Media Wall Socket. The problem is the Hub is in my Study and the - 4964746. Or if the other end of the white cable is in a more useful. Then, now, I feel sad my broadband not working yet because of that. My Virgin Media App. com How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. Browse Virgin Media Virgin Media Community. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . However, I do not have any of the specified wall sockets available. Most of our customers receive their bills via E-billing. So, follow these steps on how to disconnect, return and connect the new virgin media Hub. Not had any success calling. They will charge £99 for a relocation. See where this Helpful Answer was posted. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. The wall socket I have within my home does not appear to be working. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayVery poor advice. Connect the Hub’s power cable with the blue tab. Can anyone - 5437858. I'm not sure what this integrated wall socket on Picture 3 is for, I suspect TV or radio. powered by TiVo, somewhere else in your house to your Hub. The wall box may be branded with the logos of an old cable TV company (not VM). Being connected to the internet is one of the most important modern essentials in 20. The two sockets on the wall on the RHS are telephone sockets. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Same thing happened, and on all the wall phone points. I don't work for Virgin Media. on 08-02-2023 13:33. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. They may be helpful if you are having trouble connecting to the. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. wi-fi. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Dave. your Virgin Media phone, or 0345 454 1111 from another network. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. I've now cleaned it to the point where the connector/socket is visibly clean and the threads are all fully exposed. If you're happy with this and for the charge we can make the arrangements for you 🙂. Hi I have ordered a quick start kit and don't have a virgin media wall socket. The previous tenant had virgin - 4955543Re: Wall socket. I have the most. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. All forum topics; Previous topic; Next topic; 14 REPLIES 14. Tudor. Back a step. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. I don't have a virgin media wall socket and this is stressing me out. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Options. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. Make sure your TV is in standby mode. I have received my quick start-up kit. . There is no additional slot. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. The new cables from your Quick Start kit will be push fit. I can only find the TV socket. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Thanks again. In response to Jonny-M. I can’t find a wall socket anywhere that matches those indicated by virgin. Apologies for any cabling issues. -a power cable for the hub's adapter. we’ve just moved in to our new house. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. I believe that VM only charge £25 for an engineer. Thank you. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Both of these cables have then been drilled through the wall and into the spare bedroom. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I recently got Virgin broadband installed. You need a Virgin Media wall socket to connect to their broadband services. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. Connect the cable adaptor to the black banded end of the 3m isolator cable. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Entertain me; Broadband Deals. No VM wall socket !!!!! in QuickStart, set up and connections yesterday; No cable installed after ordering self install package in QuickStart, set up and connections Sunday; HDU-200 cable from wall? in QuickStart, set up and connections Sunday; Virgin Media want to replace cable to house in QuickStart, set up and connections Sundayhave just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. Account - Cable. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. on 23-12-2022 10:31. We would like to show you a description here but the site won’t allow us. Also there will be an external, often brown, omnibox. It has two outputs on the left of the wall box. Aug 8, 2019. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. The installation took about 2 hours and was similar to an ordinary coaxial install, the CPE. Could I get someone to come - 5400021. It probably goes into another room in the house. Manage Your Account. Image below of the Virgin Media PSU Plug that connects to the coax. Tudor. No Virgin media wall socket. You can choose from a variety of wall socket types, depending on your needs. There should be a wall mounted box somewhere inside that has an F socket on it. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. 3 minutes ago. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. . Step 1 Find the best spot for the WiFi Hub Make sure to keep the Hub out in the open. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. You need to verify that the white coax cable from Virgin Media’s wall sockets is also tightly connected to the Hub. Quick tips on prepping for Virgin Media technician's visit. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. . 12-10-2022 18:51 - edited 12-10-2022 18:59. We have a virgin media wall. The wall socket I have within my home does not appear to be working. Everything is converted to specialised triple screened coaxial cable. I've also got an old NTL phone socket so. 8 KB Views: 54. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the. If you live in a property that's recently been added to Virgin Media's network and have just booked your installation or thinking about having Virgin Media i. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Virgin Media How to get a broadband line installed. I’ve tried to schedule an engineer by using the app as it says but there isnt an option to do so! Can anyone help please?Plug the end of the telephone cable you unplugged from the wall socket into the adapter. Don't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday; Internal Wall socket power supply missing in QuickStart, set up and connections yesterday; V6 - hub 5 in Networking and WiFi Tuesday; Problem using the VM Connect app to do home broadband survey in Networking and WiFi TuesdayI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. 19K; 36; 98; Sofia_B. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. The aerial cable would probably be in the wall and it's just a case of wiring a socket on. An Ethernet cable – The. There are two outputs from here (the two connectors that are close together on the white box). My wall - 5351271. correctly to the Virgin Media wall socket, please follow these instructions to get set up. I can only find the TV socket. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Verify that the white cable is securely connected to the Virgin Media wall socket. SHARE. on 01-02-2023 14:26. I just got Virgin Media kit and read all information carefully and checked - 5200805We would like to show you a description here but the site won’t allow us. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Those appear to be a pair of cables for a satellite connection. Absolutely not. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. The Openreach sockets do not work for Virgin Media. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Step 1. If you choose to receive a paper version of your bill, you will normally be charged a paper bill fee. 95. The principle is exactly the same as every other modem. . easy install. I am going to cancel. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. Hi all, Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. You should see a welcome screen, then the Virgin Media start up screen. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. I need to arrange for an engineer. Back a step. As you connect the power supply to the wall and the Virgin Media Hub 4, ensure it is tightly bound. Plug the cables into the Hub. Thank you for your post and welcome to the community. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). VM BB TV Landline. 1. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Yes that is a VM phone socket. Virgin Fibre Areas only. AnthonyRaw1986. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Options. All the wall. But I. if I follow the cable that’s wired in already, it ends with a cut cable The cable with the hub is not fitt. We have the quickstart pack but sadly cannot get broadband set up and working. The cable running out of the Virgin box seems to be one of those screw in ones, and I can't budge it. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. Sometimes there is no wall box, just a trailing cable. Chris. Tudor. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. • Scroll to the HDMI port you connected the cable to. Hi all, I’ve just received the set up bundle for virgin media after transferring from sky. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsFitting a new Virgin media wall socket in QuickStart, set up and connections 6 hours ago; No wall socket ? in QuickStart, set up and connections yesterday; Are These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections Monday; Quick start - can’t connect in QuickStart, set up and connections SaturdayA wall box may be branded with the logos of an old cable TV company (not VM). If you have a working internal wall socket, located in the right place then order our QuickStart broadband installation kit. A Ti-Vo was installed in one of the upstairs bedrooms. What do we do? - 5352510. If you have a SuperHub 3, please see the following explanations. RedTomato said: I removed my Virgin cable about a month ago. - 5156068. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that. • Connect the power supply to the back of the new box, then switch on at the wall. cable from wall. . Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Some cordless systems have a paging function (often controlled from a button on the base station). Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Thanks for posting, welcome both to the community and also Virgin Media. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. QuickStart, set up and connections. The pre-install team number is 0800 052 1734. No idea what that entails/ how long and how. For into also image of the type of. I have also checked outside and there is no box either on my property or on my boundary wall. Call the pre-installation and delivery team on 0800 052 1734. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. My Virgin wall socket just have phone line, didn’t get any F type connector, so I cannot connect the isolator cable. In any case, it doesn't work for the Virgin Media router, it seems to be using a different type of cable. There is a virgin media wall socket in the house but there is already a cable that is wired (looks screwed in) to the socket. Don't touch it. Virgin Media Super Hub 3. You can also check for a loose cable as not all properties have a socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. RedTomato said: I removed my Virgin cable about a month ago. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Getting Connected with Virgin Media is easy when you have a wall socket. Hi, I just moved to a new house and got my virgin media kit today. kirbyp4. There is this aerial splitter which seems the most obvious place to connect to, but the broadband won’t set up properly, as there is some hardware connection issue. No Virgin media wall socket. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into a regular telephone socket that has been mounted onto the window sill (see pic). 3 minutes ago. Wall Socket. I would get virgin to do it. When I proceeded to set up my Hub 3 I quickly realised that. on 28-10-2022 17:29. TEL1 on the hub should take on your. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). on 02-08-2022 17:40. Next, take the blue end of the co-axial cable and insert that into the co-ax port on the back of your Virgin TV box. 1. Explain what needs to be done and book an engineer visit. Options. pentagon-shaped device that plugs into a wall socket and has an. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. jpeg File size: 143. 1. Hello sophieboulter1. 0800 052 1734-----I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. 3) other. 13. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. The cable could be hidden within, or behind, furniture. Get the Hub ready by connecting the wires. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. It can take 5 to 10 minutes to restart. Re: No Virgin media wall socket. 08K; 2. Plug the cables into the Hub. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. No Virgin Media Wall Socket on 13-04-2022 14:08. These are the parts I could find, they were screwed into the end on the coaxial cable. I can't find an internal wall socket. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. Trace any cables coming out of it and check the ends of them. It is actually a VM box but a very old one, even though it was still in use just over a month ago. To be able to receive an E-bill, you need to provide us with a valid e-mail address. The cable line runs into the house to the socket but the router cable make end is - 5038783Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. When I was going to self-install it, I didn't find any wall socket. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put. Post a photo of the "wrong" socket please. B&Q are running low on these however. Account - Cable. See full list on internetispinfo. This is a socket in the wall, will the engin. Con-. Browse Virgin Media Virgin Media Community. No wall socket for my broadband quick set up. No, the ethernet cable is for a wired device if you have one. Pop the power cable into a nearby plug socket, and turn it on. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. Hi, Same problem here. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Options. I have my original wall box still that has the CableTel logo. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. 95 – £ 59. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. #12. 100. 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 1 [or 192. Signals from baby monitors, fish tanks and cordless. Same thing happened, and on all the wall phone points. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Virgin Media M125 Fibre Broadband. Tried looking but can't see a way to book an engineer for this? Thanks. Home Phone. Your "loss of signal" point is a good one. I was sent the pack as. Virgin Media Wall Sockets: Do I Need One? Your answer is definitely yes. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Networking and WiFi. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. I wanted to check with people on here before trying to get an engineer in, just. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. 19 minutes ago. Virgin offers self-install to properties that have recently had a service. Our expert teams are on hand to give guidance and walk you through all the features of our product range to help you make the right choice. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Can someone come and set it up? 0 Kudos Reply. Options. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Tuning in. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections yesterday; ordered new broadband, cable too short in QuickStart, set up and connections yesterday; Wrong wall socket in Networking and WiFi Thursday; Installing equipment on private property without permission in QuickStart, set up and connections. It allows your computer to send information along your network. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. Solved Fibre Phone Upgrade Virgin Media Community 4863537. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Step 4. Stay safe online. My options are . Options. Security matters. The pre-install team number is 0800 052 1734. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. How can I book a technician in QuickStart, set up and connections yesterday; Need wall socket in QuickStart, set up and connections yesterdayWe would like to show you a description here but the site won’t allow us. One branch goes to the modem and the other to the V6 box. Hello, I'm trying to set up my Virgin Media broadband. £ 9. We would like to show you a description here but the site won’t allow us. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. It is likely you will be waiting a few days. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. • Check the connection is tightly connected, it will make a 'click' noise. I would love to help you get your service installed. Stream from Virgin Media. I am happy to help with this. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. TEL1 on the hub should take on your present phone number when. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone.