EMV Liability Shift Non-Counterfeit Fraud. Laundering: The merchant carried out transactions without a legitimate cardholder’s involvement. If the CID doesn’t match, merchants generally prompt the Card Member to re-enter it. Summary of Changes, 13 December 2018REQUEST A DEMO. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. Chargeback reason codes are set by the card networks and used by card issuers to categorize chargebacks. The shorthand description is "'No Show’ or CARDeposit Canceled. Other Fraud—Card Present Environment. Chargeback reason code description – An explanation which provides the reason of raising a chargeback by the cardholder. A02 – No Valid Authorization. Fraudulent Activity. 104. By entering your email, you agree to receive marketing emails from Shopify. American Express is incentivized to keep their customers happy. Look below the surface. 6: Credit not. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. 0 is to make the chargeback process more efficient, transparent, and fair. The number one reason a merchant loses a chargeback dispute? Responding too late, followed by not responding according to the bank’s or card service’s specific requirements. 42 - Late Presentment. All reason codes. 60 due to merchandise, fees, overhead, and other sources of loss. If the customer’s story matches. Mastercard Chargeback Reason Code 71: Disputed Amount. 1Chargeback reason codes. The terminal action codes are in Table 122 of the 4. Check with the issuing banks to determine what time limits may apply to you. Reasons a customer may initiate a chargeback include: Ordering a product and not receiving it. This scenario applies when the arbitration was raised by either the. 2. Mastercard Chargeback Reason Code 73: Duplicate Transaction. Chargeback Code Authorization Errors; A01: Charge Amount Exceeds Authorization Amount: A02: No Valid Authorization: A08: Authorization Approval Expired:. 4 spec (Section 8. Here’s how your store can prevent and deal with chargebacks. You can learn more about each one by visiting the Mastercard Chargeback Guide. Assemble Your Evidence. Reason Code North-America: Canada and United States of America; Reason Code: All other countries;. Reason code 83 represents a chargeback categorized as. Mastercard issuers use merchant advice codes to respond to authorization requests, and as a communication tool with merchants regarding a cardholder's account. 5 Appendi New Reason Code 1150 – Addition of New Reason 69 x C23 “Chip Card Counterfeit Code 1150 under Transaction” added International Chargeback Reason Codes 04-09-2015 1. 2: Canceled Recurring Transaction 13. Understanding these codes can help merchants understand why chargebacks are being filed and how to prevent them in the future. 2 address the specific dispute reason with the documents you send. However, the issuer must wait at least 10 days. 1. The client will send this dispute to Paymentology’s Global support team via email – support@paymentology. Discover: Reason Code 4755 Non-receipts of goods or services. Here’s how. It depends on the chargeback reason code associated with the dispute. 101. A chargeback is the potential outcome of a disputed credit or debit card transaction. compliance process depending on whether a chargeback right exists. Visa Chargeback Reason Codes. Below is a list of Mastercard chargeback codes used in eCommerce. Most Common Chargeback Reason Codes #3: Order Significantly Not as Described. Maestro. There are a wide range of reasons, valid. The shorthand description is “Goods/Services Not as Described. As we touched on earlier, chargebacks can happen due to technical errors. Every of the major card brands, the inclusion of Visa, MasterCard, and others, has its acknowledged system of reason codes. 3: Goods or services were not as described: C31: RM: 13. Reason code 12. MASTERCARD Reason Code Description 01 Requested Transaction Data Not Received 02 Requested\Required information illegible or missing 07 Warning Bulletin File 08 Requested\Required authorization not obtained 12 Account number not on file 31 Transaction amount differs 34 Duplicate Processing Try Shopify free for 3 days, no credit card required. 3 DUE DATEUA01 Fraud – Card Present Transaction. Chargeback Report. UA06 Fraud – Chip and PIN Transaction. 1. ACH return codes are a type of shorthand for specific information concerning the return, much like the card decline codes or dispute reason codes used by credit card networks. ; Resources. This ranges anywhere from roughly 60 to 90 days after purchase. Try Shopify free for 3 days, no credit card required. Some common Visa reason codes include: 10. These are only a handful of common Visa chargeback reason codes. In most cases, though, cardholders have 120 days after the original purchase date to dispute the charge. With the right compelling evidence,. While you obviously don’t want customers to cancel their service, a cancelation is far better than a chargeback. Chargebacks911® can help your business manage risk from Visa chargeback reason code 10. 26% - the number of chargebacks that result from undelivered orders. You double and triple check your customer service records to see if the customer wrote in about the shipment (they haven’t), you check the tracking. Under Set Order Status, select None, Refund, or Chargeback. You’ll put that reason code, the transaction amount and authorization number, and state that the. 2 applies when a cardholder claims that a transaction was actually paid for using an alternate method—not the Visa card in question. Identity theft and account breaches in which the merchant is the victim, for example, fall under reason codes 01, 02, and 14. Visa, Mastercard, and other leading card companies each have their own respective set of codes for this purpose. For example, Visa reason code 83 is one of the reason codes with several modifiers with which it’s associated. The shorthand description is “Paid by Other Means. C04 – Goods / Services Returned or Refused. Below you will find the reason codes for the dispute events Chargeback, Request for Information (RFI), and Notification of Fraud. EFM MONTHLY CRITERIA NUMBER OF E-COMMERCE TRANSACTIONS FRAUD CHARGEBACK AMOUNT FRAUD CHARGEBACK RATIO BASIS POINTS (BPS) 3DS UTILIZATION (EMV 3DS + DATA. Issuers can sometimes wait months after the chargeback to submit. The most common cause, though, is that the cardholder initially paid for a transaction with a Visa card, then decided to use. On xx/xx/xxxx, we received a chargeback under the reason code 11. 3. 08. S. 99. Other Ineligible Transactions Under Reason Code 62, Condition 2 . Customer Dispute. Visa groups its chargeback codes into four main categories—fraud, authorization, processing errors, and customer disputes. 3. 4 Funding Process. Fight; Prevent;. Reason. A chargeback can happen when a customer initiates a transaction dispute. By entering your email, you agree to receive marketing emails from Shopify. A new 4 byte reason code will be used moving forward. 5 Visa Fraud Monitoring Program. What is Visa chargeback reason code 12. 1 primarily suggests a delivery lapse by the merchant. The chargeback can be for the total transaction amount or a lesser amount. For U. The most comprehensive guide to chargeback reason codes. Visa’s chargeback reason code 13. Step 2: Find your case. This extra step can be frustrating for Card Members and lead to lost sales. Explaining Mastercard Reason Code 4859 - No Show/Addendum/ATM Dispute. Chargeback reason codes are codes used to categorize the reason for the dispute. C08 – Goods / Services Not Received or Only Partially Received. [noun]/* kə • stə • mər • di • spyo͞ot/. Here are some chargeback reason codes by card type. The length and structure of Reason Codes changed from a current two-digit code to four to six digits that contains decimal(s) point(s). Most Common Chargeback Reason Codes #3: Order Significantly Not as Described. 102. 1. 18167 US Highway 19 N Clearwater, FL 33764 877. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. In both instances if the Merchant wishes to withdraw from an arbitration case, Visa will charge the amount of 500. What stands out about the Discover reason codes list, though, is most of the codes are alphabetically-noted rather than numeric. For example, Mastercard has a code which indicates a ‘consumer dispute. Make sure you differentiate between card-absent and card-present transactions during clearing by noting internet phone, or mail orders. Click below to request a free demonstration, and we’ll create a customized report showing exactly how much ROI you can expect. Discover is a credit card network and an issuing bank—just like American Express. The shorthand description is “Late Presentment. However, it's advisable to respond to whatever reason code you received from the bank. The cost to diagnose the C0114 code is 1. Scenario 1 — upfront chargeback. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. Chargeback reason code 10. STEP #7: Bank Review & Decisioning. Issued the credit but did not deposit it with its processing bank in time for it to appear on the cardholder’s next statement. A reason code is how banks categorize the reason for a chargeback. Common Point of Purchase: Data stolen from a merchant’s system is used to make fraudulent transactions. Late Presentment Rules: Mastercard. However, a truly effective strategy must involve both prevention and disputing cases of friendly fraud. It can range from 60 to 120 days from the billing date. High Level Visa Chargeback Dispute Flow. The agency must provide this documentation to Vantiv (via mail, fax, online/scanning) within 30 calendar days after the report date on the Visa/MasterCard. The tickets were held at the box office, and no signature, swipe or imprint. Here’s a step-by-step guide: Step 1: Get notification and login. A major reason is that TC40 reports do not account for delivery failures or product quality disputes. domestic transactions, the dispute timeline can be based on one of two start dates. 65% with at least 75 total disputes. 4: Other fraud: Card-absent environment: VCR Dispute Reason Code 13. Chargeback prevention strategies vary based on the reason for the. About American Express chargeback reason codes. Visa uses chargeback Reason Code 86 to designate chargebacks resulting when the card issuer receives a written complaint from the cardholder stating that the payment for the transaction at issue was made by other means, not with the credit card that was charged. Therefore, the issuer may submit a chargeback for a Payment Transaction using the message reason code 4842 before the 30-calendar day presentment time frame normally required for this message reason code. The implication is that the merchant is at fault. This scenario applies when the arbitration was raised by either the Issuer or the Acquirer. Chargeback fees are not based on the cost of the initial transaction, and they’re imposed by the bank. Required Authorization Not Obtained. You’ll see that all chargebacks ultimately stem from one of three causes: merchant error, criminal fraud, or friendly fraud. Discover: Reason Code 4755 Non-receipts of goods or services. How many chargeback reason codes are there? Among the four major credit card networks, there are a total of 151 reason codes. By entering your email, you agree to receive marketing emails from Shopify. Merchants. If you believe you have received an ACH return in error, you can contact your bank. 00 EUR as a Withdrawal fee. In 2021, 43 percent of companies identified customer service delays as a top reason for their increase in chargebacks. However, the “recruiter” claims the equipment must be bought from a specific source at a provided Zelle address. At Visa they used to receive reason code 98. Learn in detail about the dispute reason codes and documents required for representation. Visa Merchant Official Documentation. Chargeback reason code 11. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. Review your credit card processor’s policies to understand its chargeback dispute process. 0 hour of labor. The shorthand description is “Incorrect Account. The merchant did not receive any returned merchandise. With that said, you still need to understand the reason codes with any chargebacks from Amex. Bank of America issues both Mastercard- and Visa-branded cards, so the exact requirements may vary depending on the Mastercard reason code or Visa reason code . ” This code indicates the merchant waited too long to finish processing a transaction, and the account was no longer in good standing when the transaction was completed. Discover Chargeback CodesMDR also retired reason code 4840 – Fraudulent Processing of Transactions. The CB Reason represents the default reason for marking the transaction as a chargeback, but this default value can be changed. If you do perform a key-entered transaction, make a manual imprint of the card. CODE: DESCRIPTION: A01: Charge Amount Exceeds Authorization Amount. Visa also overhauled its system of chargeback reason codes. The customer is claiming that this purchase was not authorized. Card Recovery Bulletin Authorization Visa Code: 11. • Clarified support required to request a Chargeback Reversal for Cancelled recurring billing (ISO 4544/C28). An issuer can initiate a first chargeback when the circumstances of the transaction meet the requirement of a chargeback reason code described in the Chargeback Guide. Once you submit the documentation to Wave, our Disputes Resolution Team will work on the case, and submit the required information to the bank on your behalf. Include any terms relevant to the transaction, including return, cancellation and. Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. At Visa they used to receive reason code 98. One of three things will happen: The issuer rules in your favor: Your representment case validates the original transaction. Shopify Payments Chargeback Reason Code #5: Product Not Delivered. A chargeback filed due to buyer’s remorse is a prime case. 2=1020 etc. For first chargebacks, Mastercard currently only has 9 reason codes in use, with a few others in the process of being phased out. Reason code 53 is typically used when a cardholder received merchandise or service that was defective, damaged, or not as described, while reason code 85 is used when credit was not processed to the. 3. The third digit indicates the specific reason within that category. This reason code is used when the cardholder claims that their card was used fraudulently without their permission. Most commonly the payer is a consumer. 0 hour of labor. ) A no-nonsense summary of evidence that proves transaction is legit. ”. Today, there are several other reasons why chargebacks occur. 3. Once filed, the merchant generally has 20 days to respond to the chargeback. Reason code 13. Chargeback Reason Codes > Chip Liability Shift > Issuer Chargeback > Chip Liability Shift Program for Domestic and Intraregional Transactions Chapter 5—Compliance Case Filing Incorporated the changes announced in “AN 1677—Revised Standards—QuestionableBut for illegitimate claims, the reason code doesn’t give the real reason for the dispute. The charge you submitted did not receive a valid authorization approval code for the amount of the charge. The merchant didn’t: Issue a refund for canceled or returned merchandise. See moreAmerican Express chargeback reason code C14 falls under the “Card Member Disputes” category. Reason Description; 4515: C14: Paid through Other Means:Learn about the different chargeback reason codes and what they mean. 4841 Canceled Recurring or Digital Goods Transactions. Chargeback reason codes have changed. C28 – Cancelled. Also, Ethoca Alerts only notify you of chargebacks that occur within the alert. Friendly fraud. Reason codes. Chargeback reports can help merchants identify opportunities to increase efficiency, improve processes, and prevent future. Each bank card network has its owner list of reason codes banks must prefer from. A Product Not Delivered chargeback means the customer believes they did not receive the goods or services they purchased. C14: Cardholder Provided Proof Paid by Other Means: C15: Cardholder Provided Proof Paid by Other Means: C16: International Card – Can’t Charge for this good/service: C17: AmEx Card Not Valid In US: C18:Code 4807: Fraudulent Card-Present Transaction. People request chargebacks for all kinds of reasons—some sinister (like friendly fraud), some because the item they bought never arrived. 12. Using the same link provided above, contact PayPal to report the scam. 0. The Allocation workflow applies to any chargeback assigned a “Fraud” or “Authorization”. If a dispute is filed with Discover and a ticket retrieval request is sent, the merchant has just five calendar days to respond with. 9808 [email protected] who receive a chargeback for a transaction placed with an American Express card may encounter reason code FR2, which indicates an unauthorized charge that the cardholder does not believe they should be responsible for paying. These reason codes indicate disputes that occur as a result of inaction or wrong action on either party’s part (merchant or cardholder). NOTE: Domestic Processing Violations are not a covered reason under new Visa chargeback codes. It’s a 3-digit alphanumeric shorthand attached to a returned ACH transaction explaining why an ACH transfer is reversed. Depending on the bank, chargeback fees can range anywhere from $20 to $100. Terms and conditions. A chargeback is a return of money to a payer of a transaction, especially a credit card transaction. chargeback reason codes REASON ODE ENCYCLOPEDIA sift. Other reason codes address entirely understandable reasons for cutting a merchant off from their credit card processor, like participating in money-laundering schemes, colluding with other merchants to fix prices or. Amex uses the same four main categories as Visa to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. “American. Cause. Some payment service providers like PayPal and Stripe have their own reason codes as well. The cardholder alleges they never received the products or services. This code tells you why the customer or bank initiated the dispute. Reason Code 12. For more information on these and other updates, check out our complete chargeback reason. Most common causes for Reason Code 90. Cause. ECM monitors first presentment chargebacks regardless of reason code or transaction type. 634. Inform the cardholder when you issue the credit. A02 = No valid authorisation. Chargebacks911® can help your business manage all aspects of chargeback reason codes, using proprietary technologies and experience. There are several types of chargeback reason codes that can be used, including the following: 1. The date the merchandise was returned. 2. It comes into play when customers assert non-receipt of goods or services. It also regulates the way banks must respond to consumer complaints and sets limits on liability for lost or stolen debit cards. Cancel a timeshare within 12 days of the receipt or contract date. . Explanation. Chargeback Reason Codes Fraud – Card-Not-Present (CNP) Network Reason Code Bank Initiation Timeframe Accel 81 120 calendar days from transaction processing date American Express FR2, F14, F24, F29 120 calendar days from transaction processing date Discover 4752 AA, 7030 UA02 Within 30 calendar days from the close date of the TRR To help simplify things, we’ve compiled a list of chargeback codes used by the four major card networks: Visa, Mastercard, American Express, and Discover. 4: Other Fraud–Card-Absent Environment. Let’s say you got a Visa chargeback with reason code 13. 10. Amex Chargeback Reason Code C14: Paid by Other Means Description Cardholder complaints with his card issuer that he was willing to pay for a transaction with the credit card, and he did complete the transaction but at the same time he changed his mind and used other means to pay for the same transaction i. A reason code is how banks categorize the reason for a chargeback. non_receipt: The buyer claims they didn't get the goods or services. American Express. A dispute often has a reason code associated with it. ️ Take quick action. One of two things will happen next. Step 1: The cardholder disputes a charge. 3 is the less common version for card-present transactions. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. • Updated support documentation for Paid Through Other Means (ISO 4515 / C14). This code is used when a cardholder claims that a fraudulent transaction occurred in a face-to-face environment, such as a retail store. 9808 info@chargebacks911. Reason Code 81: Fraud. Poor order shipping: Not shipping goods or delivering services as promised, shipping to the wrong address, or not making the goods available. Visa Chargeback Reason Codes; MasterCard. 1 chargeback: 1. 2. This provided a number of insights into the typical causes of subscription chargebacks by industry: Computer Software : Cancelled Services was the most common chargeback reason code, which is troubling because these should be easily avoidable disputes. FR6 Partial Immediate Chargeback Program. This is commonly caused by either true fraud or friendly fraud. The chargeback reverses a money transfer from the consumer's bank account, line of credit, or credit card. VCR Dispute Reason Code 10. This can provide important information to fight the dispute. American Express Chargebacks / Disputes. C14: Paid By. Key-in your chargeback reason code and get a detailed explanation of what it means, how to fight the chargeback, and how to prevent disputes in the future. Now, compliance cases go through Visa Resolve Online (VROL). For example, the merchant bills the cardholder in installments. Merchants in the credit repair industry can fight chargebacks by keeping thorough records, including signed service agreements, invoices, receipts, and records of any communication with customers. Vendors that do not have a well-drafted shipping and order fulfillment policy are susceptible to this category of Shopify chargebacks. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Luckily, our reason code directory makes is a bit simpler to make sense of issuer codes. American Express Chargebacks / Disputes. So don’t spend another second worrying about chargebacks. 3: Goods or services were not as described: C31: RM: 13. com. 2 falls under the “Processing Errors” category. These symbols stand for reasons why a financial institution may file a credit card chargeback from their client’s name. Chargeback Reason Codes: List & Tips for Merchants REASON CODE CATEGORIES Fraud 10. • Removed reason code 4840 (Fraudulent Processing of Transactions) Chapter 1—General Information. S. A01 = Charge amount exceeds authorisation amount. Your business may not have to handle all chargeback cases — the processor will provide automatic representation in some instances. Following the prompts. Survey data from the 2019 Chargeback Field Report found that 82% of merchants surveyed believed that the Visa Claims Resolution process had “little to no impact on chargeback management. Credit card chargeback reason code: Type: Varchar; Unique: No; Blanks: Yes; Max length: 64 characters; Unique identifier which distinguishes the nature/reason of credit card chargeback reported. Proof you have already refunded the transaction and credited the cardholder’s account. Chargeback Reason Codes by Industry. 1 and Note on page 14 Chapters 1 and 2 Chapter 1 1. In the case of friendly fraud, that reason could be completely invalid and. Use pre-sale fraud detection service providers that can help verify the cardholder’s identity, detect potential criminal activity, and reduce the risk of accepting unauthorized transaction. Chargeback. C02 = Credit not processed. Next, you can log in to your PayPal account and click on Open Cases in the Resolution Centre. Download the Guide. Here’s a step-by-step guide: Step 1: Get notification and login. 4 Other Fraud Card Absent. During this process, the representative of the institution examines the reasons’ list. C18 – “No Show” or CARDeposit Cancelled. Reason Code 53 Re-presentment Conditions. Once you know why a chargeback happened, you can start building a case to address the claims that were made. Each card issuer follows their own standards for defining reason type, code and its format. 2 – EMV Liability Shift Non-Counterfeit Fraud 10. 0: Changed report name from Downloadable Dispute Report to Case Report. ’Last updated: October 15, 2019 . C04 = Goods/Services returned or refused. Typical chargeback reason codes are: DA: Disputed amounts DD: Unearned (disallowed) discount amount Note. The cardholder may be the customer or the someone who lent their card to a friend or relative. One thing that TC40 and SAFE reports cannot be used for is keeping tabs on chargebacks. Typically, cardholders file a chargeback if they were not informed of dynamic currency conversion fees or were not given the option to complete the sale in their local currency. How you respond is determined by the chargeback reason code: Embed This Graphic. Each code corresponds to an issue or problem. M49 Vehicle Rental – Theft or Loss of Use. Under “Transaction History,” tap the transaction you want to dispute, then tap “Report an Issue. This chargeback reason code is also referred to as “Point-of-Interaction” Errors. For best results, your chargeback win rate should be as close to 100% as possible. 2 address the specific dispute reason with the documents you send. A truly effective chargeback management strategy must encompass prevention as well as disputing cases of friendly fraud. Authorization Reason Codes. Modified the matching 68 xG criteria for Refund transaction 04-09-2015 1. Also, just like American Express, Discover functions as both a card network and an. Inform your acquirer of the date that the credit was issued. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. 15% - the number of chargebacks initiated by cardholders due to retailers shipping the wrong product. 5%. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. R03 Insufficient Reply. Multiple Authorization Requests. Blog Read helpful tips, industry insights, and articles to create the most effective chargeback management strategy. Chargeback Reason Codes 85 and 4860 may be caused because the merchant: Did not issue a credit. This Chargeback Reason Code has to do with all. 0 rule changes take effect April 15,. com 14. Different card networks have different reason code systems. Stop order fulfillment so cost of goods isn’t lost. 4808: This code can refer to: Account Number Not on File. 3 may be able to represent the transaction and reverse the chargeback with the right compelling evidence. Responding to Mastercard Reason Code 4853 Chargebacks. People request chargebacks for all kinds of reasons—some sinister (like friendly fraud), some because the item they bought never arrived. Discover Chargeback Reason Codes Explained. A chargeback happens when a customer requests for a transaction to be reversed. Take, for example, a reason code 4853 chargeback claiming that merchandise or services ordered were not received. If a customer makes a chargeback request on the basis that he or she has not authorised the transaction, the customer's bank will charge the transaction back to the merchant’s bank. Examples, processing a transaction even after the subscription is cancelled, defective items delivered, non-delivery of sold goods and so on. Reason Code North-America: Canada and United States of America; Reason Code: All other countries;. 0: Updated report version from 1. e above 0. While there are many chargeback reason codes, all chargebacks fall into one of three categories: A new 4 byte reason code will be used moving forward. 4. CHARGEBACK REASON CODESThis chargeback reason code can be avoided by ensuring that returns are processed promptly and accurately, and that the customer is informed of any credits issued. TC40 and SAFE data also isn’t always reported before a chargeback is filed. 1. resolved via the chargeback management process and within timeframes. For those facing a lower chargeback volume, however, alerts might not provide a positive ROI. A few other common reason codes for Visa include late presentment; non-receipt of cash from ATM; invalid data; EMV liability shift non-counterfeit fraud; no authorization; canceled merchandise and fraud related to stolen cards on the card recovery bulletin. PCI DSS v3. The chargeback reason code provides distinctive information about the dispute category to both the acquirer and the merchant to help resolve the dispute. If a no-authorization claim is based on merchant activity, there are steps the merchant should take to avoid a recurrence. • Clarified support required to request a Chargeback Reversal for Credit not processed (ISO 4513) / Goods/ services returned or refused (C04). ”. 104. There are five main categories of Visa chargeback reason codes: Fraudulent Transactions, Authorization Issues, Processing Errors, Consumer Disputes, and Other Chargeback Categories. We’ve all been there as an eCommerce owner: you excitedly ship out a $1,500 order to a customer, and then a few weeks later you’re notified that the customer has opened a chargeback dispute. 3: Goods or services were not received: C08: RG: 4855: 13.