on 27-01-2023 17:22. We have the quickstart pack but sadly cannot get broadband set up and working. Turn on your TV and get connected. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. TV. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. Raised Rounded Profile. CABLE - today I show you how to set up Virgin Broadband Media HUB and phone. 168. Options. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Solved: I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Virgin TV 360. Back a step Step 3 Plug into the. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. Account - Mobile. These are the parts I could find, they were screwed into the end on the coaxial cable. Subscribe to RSS Feed; Mark Topic as New;. That is a rooftop aerial outlet for Freeview TV. The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. SpeedPlaced an order and the lady said we were eligible for quick start self installation. How and where do i book a technician for broadband in QuickStart, set up and connections Saturday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday; No vm wall socket in QuickStart, set up and connections Saturday; Can't find wall socket in QuickStart, set up and connections Saturday Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. See where this Helpful Answer was posted. Phone. I’m a new Virgin customer, and the previous occupants used a different provider. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall Sockets. We can certainly get a move of the equipment. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. on 07-09-2022 19:28. For more information please visit:I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. VM BB TV Landline. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?QuickStart, set up and connections. Occasionally only a very short stub of wire is left behind often hidden within. Don’t plug the power cable into a plug socket yet. I don't longer work there. Follow these steps to install your virgin Media Broadband, TV and Phone service. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. ThanksEssentially, I can’t figure out how to connect my broadband cable into the wall socket. Virgin Media Wall Socket. Take a look outside where the incoming cable is. A photo would be helpful if possible. Re: My Flat doesn’t have wall socket. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Go to solution. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. Luckily, most newer computers have. When plugged into either cable the hub just - 5440321. Old Virgin Media box and poor signal. Back a step. I have been given other details for the account such as the account number/area code and. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. Subscribe to RSS Feed; Mark Topic as New;. on a domestic hub you look at the values thus. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. I will only be using one wall socket, so the other socket will have no connections. Thanks for posting, welcome to both Virgin Media and the Community. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. The metal box in photo 3 looks like a likely contender. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. Only an aerial cable (pictured below) connected to a box outside my flat. Options. We have tried plugging it into the only box we found it would fit but no luck. Wall Socket. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches vi. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Can you help? Many Thanks. in QuickStart, set up and connections 21-07-2023Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. Being connected to the internet is one of the most important modern essentials in 20. Some older sockets may have NTL or Telewest written on them. Subscribe to RSS Feed; Mark Topic as New. 5K. Hi team . Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Vonage 2nd line. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. That is a Virgin telephone socket. I found this which seems - 5282154 - 2Joining in. Security matters. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Manage Your Account. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only. Don’t plug the power cable into a wall socket just yet. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Awful first impressions of Virgin Media. Call the Pre-installation and delivery team on 0800 052 1734. But I have no Virgin Media Wall socket in my house. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. Broadband. Tudor There are 10 types of people: those who understand binary and those who don't and F. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. You can also check for a loose cable as not all properties have a socket. When you place your order, we'll let you know. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023This video will show you how to install a Virgin Media extension cable. Is there likey to be any problem with this, such as degraded of weaker. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put. Dave. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHow and where do i book a technician for broadband in QuickStart, set up and connections yesterday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterdayHi there @harpreetsingh21. Thanks for your reply. It is actually a VM box but a very old one, even though it was still in use just over a month ago. TV on the go. Provides a range of audio and video signal connections. on 18-05-2022 19:55. For that I can't use the - 5118502. VM BB TV Landline. Hey Bilalkhera92, thank you for reaching out and I am so sorry to hear you have no socket. Getting Connected with Virgin Media is easy when you have a wall socket. Tudor. on 23-12-2022 10:31. Fitting a new Virgin media wall socket in QuickStart, set up and connections 6 hours ago; No wall socket ? in QuickStart, set up and connections yesterday; Are These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections Monday; Quick start - can’t connect in QuickStart, set up and connections. Don’t plug the power cable into a plug socket yet. on 04-02-2023 11:17. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Virgin Media; My Virgin Media. My VM Router is is my office adjacent to hall. 24 Inc Vat. 0. It allows your computer to send information along your network. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I'm at the stage where I need to plug the -. Re: Wall socket. Only there is ethernet port which is also not completely fitting. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. If it is the VM cable, the coax cable on the LHS will be a bigger diameter than the phone cable on the RHS. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsIf you want a proper wall box fitting you would need to call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Back a step Step 3 Plug into the wall socket Now push the red label end of the white cable into the wall socket. Hi there. Virgin supplies Broadband using DOCSIS technology. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. What to expect with broadband installation. These sockets are purely for the legacy telephone service, & are now becoming obsolete (for new customers the phone plugs into the hub). Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Occasionally only a very short stub of wire is left behind often hidden. We're here to help. Kenneth. TiVo. Tudor. We have the quickstart pack but sadly cannot get broadband set up and working. in Networking and WiFi Sunday; No Virgin Media Wall socket . Hello, my isolator cable does not fit into the virgin media wall socket. Re: I need a Virgin Media Wall Socket. You have at least tested the ringing capacitor issue in the diagnostic process. 3. Thank you very much 🙂. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Tudor. on 30-12-2022 13:41. I wanted. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. on 17-12-2022 10:39. QuickStart, set up and connections. However, I do not have any of the specified wall sockets available. Let me know how you get on! Kind regards, SerenaThe phone has been plugged into a wall socket and was working fine for years. #2. Don’t plug the power cable into a plug socket yet. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page; No virgin media wall socket mattz1106. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin media wall socket; Options. It's true that. Re: No wall socket. The house is a new build, there's no lead in the paint, no aquarium or anything like that. ^Martin. I'm very sorry for any issues you've had in speaking with the team. 1. Tuning in. Thank you. I don't work for Virgin Media. The "two cables" sound very like a Sky dish install. We would like to show you a description here but the site won’t allow us. In some cases, you may only find a cable modem connector being fed into your home or a plastic wall box with Virgin Media branding on it. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. 4 weeks ago. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. . I have tried to contact vm but I don’t have a landline number so they w. Virgin. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. 68K; 345; 502; Alex_RM. Tudor. Connections to Virgin Media equipment are clearly marked in both cases. We have a virgin media wall socket with an - 4353656 - 2. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Hi , I received the hub 3 virgin media broadband. This seems to be the only way that i can speak to someone about the issue. Options. The wall socket I have within my home does not appear to be working. I don't longer work there. Back a step Step 4 Finish connecting and start up the new TV box Push the white cable that was attached to the old TV box,. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. " when I can't because of wall socket situation in QuickStart, set up and connections 11 hours ago; Many issues in Networking and WiFi 12 hours ago; Getting a newer socket plug while renting in QuickStart, set up and connections Monday; Old Virgin Socket Disconnected in Networking and WiFi SundayDon't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday; Internal Wall socket power supply missing in QuickStart, set up and connections yesterday; V6 - hub 5 in Networking and WiFi Tuesday; Problem using the VM Connect app to do home broadband survey in Networking and WiFi TuesdayI do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. In response to Jonny-M. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. Stream from Virgin Media. Connecting broadband cables to the wall in Networking and WiFi 2 hours ago Wrong wall connection in QuickStart, set up and connections yesterday Installation damaged wall in QuickStart, set up and connections yesterdayI will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. Sign in . Broadband. 0 Kudos. You need a small spanner to remove this, then push the provided connector over the exposed end. See where this Helpful. Adduxi. called the delivery team and they managed to book a technician for me. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. No virgin media wall socket. . My wall socket has fallen off as it was behind my sofa does anyone know if I come back to Virgin if this can be fixed?. Discounts, coupons and cashback: 2019 = £1,443. Re: Wall socket installation 09-07-2022 18:11 - edited 09-07-2022 18:12 Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on thereI've just moved into a property and I'm trying to set up my Virgin Fibre broadband. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. I can't find an internal wall socket. - 5250024 Re: No Wall Socket for Quickstart. Options. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. in Email 10 hours ago; Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in Networking and. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Kit arrived today…no wall box so unable to install. 150 from a. I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. 2. . You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. Connect the Hub’s power cable with the blue tab. Vonage 2nd line. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Thanks for your post on our Community Forums @Kimloan, and a very warm welcome to our Community Forums! Sorry to see that the installation could have been done tidier that what was left behind. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. Stay safe online. Downstairs, the router works perfectly and the wall socket was installed with the arrival of the hub. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. I'm currently renovating my living room, including the electrics. Phone. We have tried plugging it into the only box we found it would fit but no luck. When I proceeded to set up my Hub 3 I quickly realised that. Hi there. I cannot find a Virgin wall socket within my flat. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. 2. The cables won’t attach to the wall socket which looks mangled. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Could an engineer be arranged to install please as my account is due to go live today. I received my broadband kit today but sadly I'm unable to use it right away due to the lack of a virgin media wall socket. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. So could you please help me on this . VM phone sockets are not used for Broadband services, & as far as new customers are concerned are now obsolete, as the phone service is provided via sockets on the Broadband hub. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. Manage Your Account. The photos show 2 different VM broadband sockets and 1 unbranded phone socket. If you look into the back of your Hub, you'll see a port. 29-12-2022 20:58 - edited 29-12-2022 21:00. No Virgin Media wall socket on 16-10-2022 22:48. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Push the red label end of the white cable, into the wall socket. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. (I did this video to help/guide new engineer as I did not find any for my self when I started. Virgin Media network is easy 1 Have a look in the box and make sure everything you ordered is in there. It has two outputs on the left of the wall box. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. It is surface clipped usually. Can anyone help please? Need broadband asap!Mobile Your Account. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday. I have received my quick start-up kit. Virgin Media M125 Fibre Broadband. No Virgin Media Wall Socket on 13-04-2022 14:47. Any experience of Virgin's new XGS-PON (full fibre) network? in Networking and WiFi 9 hours ago; No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago; Virgin media question. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. What confuses some people is the push-on connector provided. Had my kit sent to a home we’ve just moved into. Failing this. I will pop you a PM across now, please keep an eye. Only now have I realised - 5272490. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. I would love to help you get your service installed. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Ordered VM broadband and was recommended by the website to select the self quick install option. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Everything you need is posted to you. I'm a Very Insightful Person, I'm here to share knowledge. I can only find the TV socket. Options. I assumed the kit plugged into the phone socket like my other broadband provider (Sky). All the wall sockets I can see are for BT. Account - Cable. . AnthonyRaw1986. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. Plug the cables into the hub. I unscrewed it and there is a male isolator inside the box. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. One works with my existing connection but the other one is just on the wall - 5156775. When I proceeded to set up my Hub 3 I quickly realised that. Replacement white virgin media wall box in QuickStart, set up and connections yesterday; New installation Question (Please only. 3. Mobile Your Account. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023We recently received our router and cables. Pop them out and see. on 05-09-2023 20:36. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. I think there’s something missing to the Virgin Media wall socket in my flat. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. . I can only find the TV socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The wall socket has a thick plug bit. Hi, I just moved to a new house and got my virgin media kit today. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. This is a little untidy for my likeing. on 20-08-2022 22:47. I've got 2 wall sockets that I think are likely. But I have no Virgin Media Wall socket in my house. Thank you for the helpful response. 3 minutes ago. No internet, unfortunately. The cables from the external box lead to a Bt open reach socket and a blank socket. Re: No Virgin media wall socket. The other is marked TV, & this is used for TV & Broadband. Hi, I wanted to move my router from downstairs to upstairs. Please help. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. I’ve just received my quick start package. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday1 ACCEPTED SOLUTION. The connector with the yellow label looks like your VM connection, the other two look like satellite. These enter my house via an air brick/vent very close to. Call the pre-installation and delivery team on 0800 052 1734. Call the Pre-installation and delivery team on 0800 052 1734. Thanks for posting, welcome both to the community and also Virgin Media. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. There may be a coax cable lurking behind those two blanking plates. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it.