I was offered a Volt 2, got a hub 3, with the possibility of connecting a phone. They haven't done since they sold the "off-net" business to TalkTalk a few years ago. Click on Your Appointments. Then turn on the V6 again whilst keeping hold of those buttons for a furhter 30 seconds. We then had a call last week saying that there were no engineer appointments available and the original date. So we tried getting virgin last year but the track was broken by the water board…. How miserable is your service? Engineer didn't show up, didn't give a call, a warning, nothing! What do I have to do now? Wait another - 5131257Press the “Home” button on your Virgin remote control. 15 credit to your bill. Hello kaneledis. Hi I hope you can help. on 27-11-2022 02:06. Next topic. @94_Hoppo wrote: Install router. 30/1. Hi @nickygalea, We have a dedicated page on our Community Forums along with a page with more details on our website for further information, but essentially what the switchover means is that your landline service will instead operate via your broadband router using. We would like to show you a description here but the site won’t allow us. He also denied virgin use Kier. Broadband Fibre broadband & phone. Average salaries for Virgin Media Software Engineer: $116,902. Best,Sorry the self care checks didn't make a difference. Phone. Eventually got through on the telephone after 30 mins, and the Operator did her best but was clearly untrained, but I did end up with an egineer visit. It’s run through from the basement and is incredibly rusty so I think the best option moving forward is having a virgin media wall socket installed which obviously requires an engineer. I don't know if this is the correct place to post this but I was due to get a service installed today and no-one turned up. Ring customer services and check to see if theres been a signal fault in your area etc and ask if an engineer has been issued a job ticket to attend your premises and if not dont bother answering the door as it could be a rogue vm trader. However they may charge a £25 fee if the kit is not in need of replacement. All the helpdesk staff said was they couldn't get hold of the engineer but have left him a voice mail. The new fibre phone line is designed to work with the same phones as the old copper line. @shina67 If your services are now running again it is likely that the issue was caused by an external fault. Then the guys at the call centre ran. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. Gaming Support. Neighbours have virgin installed and said it was a painful experience to get them to understand. I waited for 30 minutes and went up the receptionist to check that the interviewer had been informed. Options. 99 and also possibly an installation or activation fee for the 360 box, although this may be waived if the customer is upgrading to the Ultimate Volt package. 22 along with broadband and TV. Can anyone help? My landline went down on 16. Continous cycle. Tudor. The next day a Virgin engineer checked my fibre confirming my cable was dead and needed a re-pull. Received text earlier in week to confirm I was KEEPING the appointment. If it's just a usual fault engineer then you should be able to change this online as long as it's not after 4pm the day before the appointment. on 25-11-2022 16:07. Solved: Hi, I've had this issue for a couple of weeks on and off. Wednesday it was still not working, after 50 minutes on hold to Now they discove. Manage Your Account. . Engineer booked from 1pm to 6pm to run cable to another room. Engineer came yesterday to - 5316582. This was booked 3-4 weeks ago due to some workmen cutting through the cable, taking my Gig1 broadband down to ab. This is a failed installation, call them up and get them to fix it. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. also modem has reset itself a couple of times . Volt. Hi, I had an engineer scheduled to come out 25th March but they did not turn up (see attached). Engineer No show. SpeedSteven I have received a txt saying that an engineer is going to call on Thursday 5th May, I won't be home and when I try to reply to the txt saying that I won't be home, I get a reply saying "you didn't understand my reply" at this stage I don't want an engineer to call, but it would be helpful to speak to someone technical so that I can see if. Regards Gareth_LHe didn’t turn up at all! Looks like my flat used to be virgin media enabled. I can only apologise you were having an issue but taking a look this end, I can see you were able to cancel it. I would recommend keeping the conversation to one channel so as not to confuse things. . Non-fault callouts such as this are a £25 fee. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or Super Hub to help run important diagnostics checks. Virgin Media continues to schedule 'call backs' to ensure an engineer has shown up. Community; Volt. The engineer visit was booked in for today and was confirmed by text. If you'd like to cancel an upcoming installation appointment, please contact us. We would like to show you a description here but the site won’t allow us. If no joy, try the pre-install team - 0800 0521734. Community. Virgin Mobile. Restart your equipment. These are the telephone numbers for Virgin priority complaints line 01256752000. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. Forum Member. Great-value deals on unlimited broadband I must say, I am absolutely in shock!! I had an engineer booked in for yesterday who was supposed to turn up between 1-6PM and he never showed. 12. If you’ve ran a test on your services or contacted us because you’re experiencing a fault with your Virgin Media services, we’ll. Follow these steps to install your virgin Media Broadband, TV and Phone service. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. How do I book an engineer. After several attempts to connect to anyone, I was eventually offered an engineer visit between 4pm to 7pm tonight to investigate and hopefully resolve. We then rescheduled to 20th October due to house renovations (confirmed with Virgin). There will be a £25 charge for this. After checking the newly installed box outside be couldn't find a connection so didn't install the line inside. Options. In June a Virgin engineer informed us that we had an extremely weak signal which was responsible for some of the problems we had been experiencing. Joining in. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. He then followed that up with the advice that I was eligible for a pod that would resolve my black spot issues to the rear of my property, at no cost, that he had. Once this was recognised by VM then all individual engineer appointments in the area concerned will automatically have been cancelled. Engineer appointment not showing. 3. Hi. Moved install date !!! in QuickStart, set up and connections an hour ago; Nightmare with address number and not activated yet. The subsequent investigation into Williams. Hi, My install needs groundwork completed to get cable to my property, I was told this was happening on both of the stated dates. After the usual resets etc the system recommended an engineer visit which it booked for 1. The box has been like this for a couple of years. Hi all im trying to cancel an engineer appointment which was made by an engineer last week. £29. Go to solution. I placed an installation order on November 28th and went through the direct debit setup and installation date selection. 4GHz) factory reset hub if not already tried - long pinhole press then let it boot up and settle. If you need an answer you will have to phone customer services as a VM staff member will not get to your post for 2 or 3 days. Rang to cancel my virgin contract on Monday as paying nearly £100 per month for very poor broadband/Internet experience. We would like to show you a description here but the site won’t allow us. Virgin Media. Sorry to hear about your missed smart meter appointment. Re: Engineer appointment is too far. TV. 1 ACCEPTED SOLUTION. Solved: Is there any way to book an engineer without having to phone? - 4918892 - 2Ah well here goes again. I'm a Very Insightful Person, I'm here to share. i have searched VM website but cant find how to make an appointment on line or home to chat to VM. If there isn't, there will be two steps. Thanks for reaching out to us and welcome to the Community Forums. 04 per day from the initially agreed installation date until the service went live. Engineer no show and no contact. I called the helpline and after 30 minutes of frustrating conversation where I had to repeat myself about 4 times on the same points to explain what was wrong the lady reassured me that there would be an engineer booked for me an. I called again and was told an engineer was needed but the first available. However this tech would cost a one off charge of. These prices are for new customers only. I understand that your concern is with regards to the installation of Virgin Media. Booked it in for Thursday between 8am and 6pm. I have a Virgin Media Tivo Box. 37 in additional expenses and goodwill, on top of the refund of your monthly service charges which means, in. Here, you can see if there are any software updates available. 2: A video input fault from the TiVo/V6. Re: How to book an engineer. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. I also want to cancel an engineer appointment scehduled for this Wednesday. Re: No internet after engineer visit. . An hour later I saw both the engineers up a ladder looking at the connection box at other end of block and a black box at ground level with doors open. 4. on 15-12-2022 21:36. You’ll find support for everything, from setting up the Hub to fixing internet issues – and the latest broadband deals. Still no wifi, no external cable connection, at the very least 7 more planned visits since my last update (including18th, 20th,21st Jan) , all aborted, some without giving any notice so I had to waste a day waiting each time for the engineer to not turn up. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. . I'm so annoyed at waiting in all day, only to have no communication from either Collect Engine or Virgin Media. I'm not in the UK and had to arrange for someone to arrive at 4 p. By calling 0800 064 3777. My Virgin Media. 10. I was skeptical about the cables coming from the box. Now booked again - 5249241. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or Super Hub to help run important diagnostics checks. Kids were dependent on internet for school work, our internet went down, waited 4 days for an engineer, he turned up at 6pm, sat outside and then drove off and marked us down as not opening the door. Here are some check points to make sure your phones are in good working order. Re: How do you book an engineer. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. Megan_L. Using your remote control Select Help & Settings on the Home screen. NO PHONE LINE SERVICE SINCE 18TH SEPTEMBER, ENGINEER CAME TO CHECK INDOORS, HE SAID IT WAS THE CABLE FAULT OUTSIDE THE HOUSE, THEY CAME TO LAY NEW CABLE OUTSIDE BUT NEEDS TO BE RECONNECTED INTO THE HOUSE, NOT SEEN A VIRGIN MEDIA ENGINEER SINCE THEN, NOT GOOD. Solved: Hi All, Recieved notification on my phone this morning of an Engineer appointment on Friday. Plusnet charges £49. Virgin Media O2 invests heavily in this scheme, with each apprentice receiving training and support worth up to £7,000 throughout their programme. screw the master socket back to the wall. I hope this helps you. 83 per day if we don’t install your services on the promised day until installation’s completed. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . When I turn my TV on the remotes don't work but also the channels on the V Box race through from say 101 to 112. The engineer who came to our area seemed very shifty when I asked him if it was a network problem. Re: Engineer appointment is too far. in/myVM - where you can amend/cancel if needed. Then he had to ring up Virgin three times to try and. PO Box 4014. On the video you simply plugin the cable. There was a colonel in the Canadian Air Force who did shit like this completely undetected. Thanks for your post on our Community Forums @Dazza4481, and a very warm welcome to you! Sorry to hear of the issues you're experiencing with the services. If you can check th. We would like to show you a description here but the site won’t allow us. > Connect to the Virgin Media TV service now. Forum Team. I wondered if someone could send me a link to vm own chat or to book engineer visit ?Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Please let me know if there are any problems with the date or time and I can look to reschedule this for you. you'll get £26. I've wasted hours and hours over the past few months on the phone to Virgin and still nothing has happened. He stated that someone else will come the following week. . Reply. The latest outage is not the only reason Virgin Media has faced criticism in recent weeks: mobile customers will this month also have to contend with inflation-busting price increases of up to 17. Eh, that's exactly why I left Virgin media. They told me an engineer would visit on Thursday 2nd. My hub is upstairs, my landline, 3 phone network starts downstairs. You can wait on this forum for a VM staff member to respond - which may take a couple of days. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. This is not fine, this is not normal and Virgin needs to fix this. But I’ve chosen Now Broadband for my tenancy. Tudor. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. If Openreach records show that you have a socket. Engineer not turned up. Community FAQ Sign in. I've booked for an engineer to come this afternoon. This follows on from an appointment made for last week. 06-11-2019 9:40. Dan1983. I wouldnt, cos once its fitted someone has to pay for it! You need to get on to VM and tell them that someone came to your door and fitted equipment that you have not ordered and demand they investigate. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. At a PayPoint or Post Office. All our contact methods can be found here - Regarding the phoneline itself - is. -----I've tried using WhatsApp to make contact, but haven't yet got passed the bot. Automatic compensation under Ofcom rules is £9. A repull of the cable will be at the discretion of the technician. I took the day off work especially as well. • Check the connection is tightly connected, it will make a 'click' noise. Check or update your contact details, and then click Next. 95 setup cost depending on the package. At 8-35pm called virgin to explain and have been informed there is a fault in the area however ours is not to do with that, need to send out and engineer- as fault is in the box ok- thats fine however next appointment is. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. We would like to show you a description here but the site won’t allow us. Thanks for your reply @Dadocreate, I have checked our system and can see that you have spoken to the team again since posting this. All clueless. This appointment was then rescheduled by Virgin to the 23rd of November as they claimed external work needed. More Information. Forum Team. Thanks for your first post and welcome to our Community. Solved: I have an Engineer appointment booked for Friday 13th January but I have a hospital appointment. Options. Want to post how awful service Virgin media provide 15/02/2022 - is when when my Internet go live date was. Jowa21. We would like to show you a description here but the site won’t allow us. Poor Internet since installation. No contact. Kids were. Not a big issue but as my daughter had some online exams planned and had revision to do. I had scheduled someone to arrive at 4 p. I am going to send you a private message. The reason behind all of this is that VM (like all other "Tech" providers) are having "Hub" or electronic equipment supply issues - for the reasons that have been well reported in the press recently. Security matters. Hi Simoncruse, Thanks for your post and welcome to the forums. You can be confident that we will do everything we can to ensure that it is put right. 25 per day if VM fails to activate the services by 11. Today I logged into the website to. a month ago. Account - Cable. 3. . I have tried to call and I cant get past contract number as I dont have one yet. . Updated: 9:28, 21 Jun 2022 BROADBAND users have been warned they could face a penalty of up to £110 if they make a common mistake. At the same time I cancelled my virgin TV and broadband service. Joining in. Networking and WiFi. Loads more cancelled installs, loads more promises that its coming, loads of (pointless / nuisance) phone calls and we've finally passed a year from placing the order. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. I can’t seem to book an engineer, i was told I was eligible for QuickStart package so I ordered it and then realised I had no virgin box in the house to connect to 🤦🏻 I need to book somebody to come out and install this. - remove the ethernet cable from. tvtimes Posts: 9,276. To view this please sign in to My Virgin Media here: My VM. Browse Virgin Media Virgin Media. Re: Engineer. V6. This fixed it immediately. Engineer needed to configure and install properly in QuickStart, set up and connections 2 hours ago; WiFi pods not working properly in Networking and WiFi yesterday; Internet Box Cover Falling Off in Networking. The start up menu didn’t. Could I please change my Engineer . But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. Dan1983. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Yes the situation is a bit messy and confused. . he refused to give me his second name and by. While out last week the engineer broke the TV unit which I'm still waiting on. The broadband signal is weak and non existent in some rooms. No, you can keep using the same phone you’ve always used. Jan 10, 2019. Options. > Network. They will just waste your time. Engineer not turned up. None the less an Engineer was called, they visited and told us we were a priority for total loss of service however they would. If your virgin phone line is not working, There could be a network issue in your area – by signing in to your • Check for. Hey, Did anyone else get Virgin Media turn up at your. Seriously thinking of leaving. Patiently looking forward to a FTTP choice in my area. Eliminating the HDMI port & lead is the next step. TiVo. 37 in additional expenses and goodwill, on top of the refund of your monthly service charges which means, in. Solved: Cancelled my Sky services to move to Virgin but have had 2 failed installations due to external cabling required. In the whole time, no one showed up with not a single email or text message of explanation why. He didnt even bother trying, just wanted to go home. Give the broadband team a call 0330 041 2460. Due to a misunderstanding I had my services suspended due to a bounced payment. in QuickStart, set up and connections yesterday; Service down since Monday in QuickStart, set up and. Engineer arrived an hour early when no one was at the property, but a neighbour kindly let him in. Options. You’ll need an adapter to get your fibre landline service up and running. I have booked you in for the next available appointment. The do's and don'ts. I had an engineer booked, came home from work specially and found he'd turned up ten minutes early, left a card and gone. Next door but one had his full installation. Had a intermittent issue where my Internet would drop out once or twice a day for 5 minutes. Joining in. When it finally happens, you have 14 days in which to cancel it at no cost to yourself and keep the other service. Although my online account says that an engineer turned up and everything is working! My advise if you have an existing connection for a router in your house don't take time off work to wait for an engineer, just wait until the next day and plug the router in yourself. Absolute joke of a company. Re: Engineer keeps not showing up. Gaming Support. I called Plusnet helpline and they said they couldn't contact the engineer either. I have booked you in for the next available appointment. All forum topics; Previous topic; Next topic; 2 REPLIES 2. Why is everything self help? When self help doesn't work and status is bad. Sounds like you need a manned engineer install rather than self-serve. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. tvtimes Posts: 9,276. . Go to our service status page. matt. Then, simply click Cancel next to your appointment details on your account dashboard and follow the steps. 1: A signal issue with the in-built Freeview terrestrial tech. Turn off the V6 at switch; then on the V6 box hold down both the power button and the +button at the same time. Upon contacting customer service to inquire why, they informed me that the engineer hadn't attended as the pre installation work (which I hadn't been. Email. QuickStart, set up and connections. Still no option to book an Engineer. My question is. 2 customer Service Agents gave me 2 different reasons, one was a fault in the area (there wasn't) and another said the equipment hadn't been delivered to the warehouse. Browse. If you are connected via Ethernet cable you may not see this option. . 10-09-2022 17:45 - edited 10-09-2022 17:47. If there is no record there is no proof and he can not send an engineer. take WiFi off automatic in hub settings - try a different channel (1,6 or 11 on 2. Trying to get through to VM to get an engineer as my previous post on here was flagged as "solved" (because I marked the post as helpful?. Ok received an adaptor, set up as instructed - nothing! I wasn’t told that the port would need to be activated. not all installs have an internal box start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Engineer no show. Choose Settings. on 11-02-2023 16:42. Hi Thanks for joining me on PM. (This excludes misuse and mistreatment – so try not to use your box as a coaster!) It’s all part of the Virgin Media service, and that’s why we won’t charge you a penny. @Anonymous User. Although my online account says that an engineer turned up and everything is working! My advise if you have an existing connection for a router in your house don't take time off work to wait for an engineer, just wait until the next day and plug the router in yourself. Virgin had booked in an engineer (s) to come root in a proper connection under my garden, on 6th October as I was given a temporary cable, (hanging off my fence) when I lost TV and Internet a few weeks ago. 3 weeks ago. Engineer no show. Stream from Virgin Media. Engineer turned up to install inside the property. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. 22. £29. If you charge me £25 for a wasted visit then I'll be charging you for my time at. She was told (after being on hold for 90 minutes) that an engineer had been scheduled for Tuesday. Sorry to hear you are having an issue with installation. 00 if you are not in for a booked appointment. 00 but the seller said it's free, no need to pay for the engineer, So, the devices are here, but I cannot set them up. > Network. Is this issue common?Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. As the walls were recently painted,. on 10-02-2023 10:41. Updated on 25/08/23 by Abby_OVO. A VM person will respond in a day or two. . Email. If that matches with the tech visit today, then today is when you start counting from at £5. Networking and WiFi.