Install our free Parental Controls software. Virgin Media Business sees working with Zscaler as a way to enhance its SD-WAN, hybrid cloud and cloud security suite by offering a world-leading service that encompasses a SASE framework with. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. £8p/m extra or included with Gig1 or Volt. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. My Virgin Media makes managing your account easier with all your information in one place. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. I've changed my password a number of times but still can't login. The website will not allow access to the ‘manage settings’ page and you just go round in a circular loop to the paid security service option. Register . It’s easy to turn on. 4. Open the Netflix app on your Virgin TV box and select the Netflix banner. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. 100). on 18-10-2022 19:33. Hi @smartjack27. Mobile Your Account. Welcome to the community and thanks for taking the time to post your issue on the forums. Virgin Media: Web Safe. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. The web filters introduced by ISPs use network-level filtering of broadband connections to block access to adult and illegal content. Enjoy your added extras. Access your bills, diagnose faults and manage your package. Available with M50 broadband or faster. How to bypass Virgin safe search? Accessing Websites Blocked By Virgin Media The easiest way to access websites blocked by your ISP is by. 8. Malicious software can be hidden in other seemingly harmless software and downloads, such as torrents, apps or screensavers. Discover the web for yourself. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Please enter the email address you use to sign in to your My Virgin Media account. Manage Your Account. Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. Stream from Virgin Media. Thanks - 5400491. In response to lotharmat. Reply. Access your bills, diagnose faults and manage your package. . Problem: My Virgin Account was hacked so I logged. Security matters. Choose customer typeHi Trying to change my password on My Media account and anything i put in - it says that it doesn't meet the criteria as it includes my - 5319741. More help. Select the Settings cog in the top right-hand corner. Every attempt bounces me back to the 'My Account' page. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. Should you need us again, please do reach back out to us. It keeps asking me to log in and when I do , it just keep repeating to log in and not letting me access the Web safe. Look out your virgins media virus safe settings have blocked this site. Rather than Live Chat, it works like a text message conversation. Excludes broadband faults and broadband network outages. Welcome to My Virgin Media. Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. Select My Apps. 9. For a single one, you may be able to get an exemption. If you sign up to the Mail app, you can get up to 10 email addresses for your family, all of which can be managed on the go through the app. Tech Chatter. g. select Account settings > Online security and disable Virus Safe and/or Child Safe. not the VM Hub. Available with M50 broadband or faster. Unfortunately VM are not very good at doing this and so the address can persist for much longer before eventually being culled. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. Virgin Media takes online safety seriously. Sorry that your web safe is not working on a particular site. The Web Safe function was working properly for the full year that I was. com nslookup protonvpn. Additionally, I've read others have been stuck trying to access the WebSafe settings and just being looped back to the toolkit. Thank you for the help. 18-12-2021 12:22 - edited 18-12-2021 12:34. I'll forward it on to VM as well. com, minecraft. com nslookup protonvpn. Nothing that I can do, unfortunately, as I am not a VM employee. From blocking unwanted calls to keeping young children safe online, this guide looks at the security settings offered by Virgin Media for all your devices. Email address. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Virgin Media takes online safety seriously. Sign in Not. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. Virgin Media. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. You’ll pay nothing for 3 months (with no payment details. Malware can also record or steal information like bank details or account logins. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. uk suggesting that have had a request to reset my password. 222 and 208. Click: My Apps. Furthermore, if true this puts every customer at risk. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Discover the web for yourself. Scroll down and select the ‘Web Safe’ tile for parental settings and choose ‘overview’. It’s important you choose a passcode that’s different to the one you use to unlock your device. com. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. I had a Virgin Media account until July this year, then cancelled and tried another ISP. Information on how to use Web Safe can be found here. --. The filters can automatically block pages by IP addresses or by examining keywords. Recycle or return your kit. You’ll find these details on your bill or welcome email. See our Virgin Media Fraud & Security Hub for further information and support on broadband security, fraud prevention and troubleshooting queries. Refer a friend . Keep your family safe online Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Select My Apps. Safer shopping sprees. 168. and see if you are able to save the changes; if successful then use that page in future until Virgin Media decide to solve the issues with the new Web Safe page. ” This is generally a useful feature; however, it can sometimes deem VPNs as unsafe and will block them. Regards, DanielIf Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Virgin Stream hub offering money-back for. Excludes broadband faults and broadband network outages. Try computers with Cisco’s OpenDNS using 208. My Virgin Media makes managing your account easier with all your information in one place. At least 30Mbps download speeds in every room or £100 one-off credit. It’ll make sure all your online banking and shopping sessions are secure and keep your money and details safe from hackers. Unfortunately for you VM no longer allow the creation of new virginmedia. Learn more. Re: Web Safe - not able to turn on in Switched On Families Tuesday; what is wrong with virgin media support team?? in Security matters Sunday; Safe Mode causing Errors, even when turned Off. Tech Chatter. Further exclusions & legal stuff apply. By default Web Safe is on and it requires your device (s) use Virgin Media DNS. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Unlimited online protection for all your devices for just £3 a month, powered by F-Secure. Mark as New; Bookmark this. For some customers the Web Safe adjustments are not functioning. Virgin Fibre Areas only. Learn how you can change Web Safe settings to turn Child Safe off. There is no longer a workable link - 5131592. Select Settings. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Get Internet Security powered by F-Secure on unlimited devices for £30 a year, with your first 3 months free. And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. uk to - 5371171. Up to 3 WiFi Pods if needed. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Ilyas, Thanks for your response. run the Standard test and confirm the. Like a lot of people here it seems. 2. Re: Web safe settings not working. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. Enter 192. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. All Rights ReservedChild Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. 1 Answer Sorted by: 1 You may want to start by seeing what your site report looks like using a tool like Blocked. Anyway, I recently moved house (August) and kept the same package. For residents in Ontario and Quebec, Virgin Plus offers an. This video is about how to use any website that has been blocked by Virgin Media. Hundreds of servers in the UK and over 5,000 worldwide. 2. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. How to register to use the TV Go app or website. 0 Kudos. Welcome to the community and thanks for taking the time to post your issue on the forums. Changing network settings to use any Public DNS should re-gain full access for the device. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Enter the email address or the mobile number you gave us when you joined Virgin Media. 140Here are our top tips to help you on your way. Virgin Plus helps Members talk more, stream more, play more, and ultimately live more. 1 Kudo. Here are our top tips to help you on your way. Set the computer / mobile / etc, to use a Public DNS to bypass Child Safe and Virus safe. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. 222. Login to the Virgin Media online account in a web browser. Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. ago Tell your landlord you need. A new secure password will be generated for you. "Virgin Media parental controls are the tools we offer to help keep your family web safe. Plus, you can roam in 75 destinations worldwide at no. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. Go to the following page, scroll down and click on the "Visit TV GO online" icon which will take you to the webpage to register and install the web app. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. It seems to be a common problem that websafe and child safe cannot be turned off which is why im here! I also cannot contact virgin media any other way except phone call which i dont have time for so please can someone fix webchat and alao help me with turning off websafe and childsafe as my broadband is. Virgin Media and you have confirmed Child Safe is on. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. If you’d like to change the. curl -IL mail. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. When I click "Sign In", and fill in my details it simply hangs on the "Logging in" screen. Any website unsuitable for children is blocked by default. VPN Apps for all devices and unlimited simultaneous connections. Access your bills, diagnose faults and manage your package. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Unfortunately, Virgin Cannot Help so I wanted everyone to know because if true, I believe they need to upgrade their systems. Account - Mobile. icon on the upper-left edge of your screen. Access your bills, diagnose faults and manage your package. . Service status isn’t just a. It’ll automatically detect and remove viruses, malware, ransomware and spyware. Many thanks. As part of Web Safe, we recommend turning on ‘Virus Safe’, which will help to avoid future device infections by blocking access to websites known to be. net Email address stopped working and been locked out for 5 days in Email a month ago Constant T3 Timeouts in Networking and WiFi 11-09-2023 Weird dropouts every 30 minutes in Networking and WiFi 16-01-2023 To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. Mark as New;Not able to access websafe_setting page (able to go to update_profile page). 3. Unfortunately, the anonymity of the web makes it ideal for those with criminal intentions. Log in to My Virgin Media. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. My Virgin Media App; Virgin Media Connect app; Virgin TV Go app; Virgin TV Control app; Virgin Media Store app; Virgin Media Mail; Gadget Rescue; Sky Sports app; Home Works; Web Safe; Virgin Media Internet Security; Google One Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. Also, that you're using the Virgin Media DNS servers (they are 194. ago pretty sure you can get around it with DNS changes, but don't quote me on that. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls, WiFi Calling, Social Media, all VPNs, Web Content, Sonos kit, Sky Q, TV. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. Good morning . uk, which will give you a rough idea on if it's a. Move message to Spam folder (default) Flag a message as. It only appears when using Microsoft Edge as the browser. 2 Log in to your Virgin Media account using your email address and. Other browsers operate normally. Account - Mobile. If that doesn’t help, you’ll need to try turning off Virus-safe. Click on Plan and device. on 05-01-2023 17:27. Please look out for it in the top-right, purple envelope. Solved: Hi, I can't seem to turn on Web Safe. Please note that doing so will reduce your online protection, but as Virgin has included some sites in their blacklist. I have web safe switched off but still certain sites wont load. Legal ; Modern slavery statement ; Sitemap ; Contact us ; Our Cookies ; Virgin Media and O2 ; Keeping children safe online. 168. Child Safe. I've turned off web safe but sites are still being blocked. On the Home screen choose Search & Discover, then select Search and start typing in the name of the show, a movie star's name, or. Back to My Virgin Media. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Change your details. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. Gamesys Operations Limited is licensed and regulated in Great Britain by the Gambling Commission. The VM website is constantly being tweaked. Select the WireGuard protocol for fast and secure content streaming and gaming activities on Virgin Media. It’ll automatically detect and remove viruses, malware, ransomware and spyware. @blueyonder. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. This is easily rectified on our side, we can also take a look into your Web Safe settings for you whilst we sort out your Online Account issue. More helpOptions. When opening the Virgin TV Go app for the first time (after downloading it free from from Google Play or Apple’s App Store, Select Register. Please can you look into my settings from your side too. this is not on Virgin Media to solve this for you. com Address: 185. Excludes broadband faults and broadband network outages. com email addresses. Switched On Families. Hi Trying to find a solution to why I cannot access the settings for web safe. My Virgin Media makes managing your account easier with all your information in one place. We are able to update this setting for you manually too, we just need to confirm a few account details. M350 Fibre Broadband and our higher M500 Fibre Broadband and Gig1 speeds are great for gaming and busy, gadget-filled homes. Choose Start your membership, enter your email, and in a few short clicks you’ll be ready to start enjoying Netflix! You can also get Netflix as an. Security matters. on 01-11-2022 18:41. turning that off (via your account settings) results in you having access to all content. Web Safe does not block all unsafe or inappropriate online content & is intended only to assist parents with keeping their family safe online. Select Parental Controls in Virgin Media Web Safe. Go to Account settings, then Account details b. May just be a. See for more details. Parental controls block websites and applications that you think are unsuitable for your child. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereFree Virgin Media Hub 5 Wi-Fi router. @ntlworld. I had not changed my DNS or anything, but the Kindle Fire bypassed it. Virgin Fibre Areas only. Remember, when you’re with both Virgin Media and O2, you get supercharged speeds and double mobile data on us*. I’ve had technical support try and help but unfortunately the language barrier and me being pretty useless with IT I. select enable button, enter virginmedia. com email address into address field. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. Double the O2 mobile data for each eligible O2 Pay Monthly Mobile SIMS in the Virgin Media account holder’s name in your household (if you don’t take or already have unlimited O2 mobile data. And we don’t mean wrapping them in bubble wrap. Then click on parental controls and then turn it on. Superstar. Hi, I've just upgraded to 360 and got new equipment. Chatter and natter. Sorry to hear about this issue with changing your safesearch settings via My VM 👉 virg. Could I request for some intervention from any of the admin to. 8. Scroll to the bottom of the page and select. Further exclusions & legal stuff apply. Joining in. The computers and devices you wish to authorise are set up so that. Usually, malware is installed accidentally. try going to if Web Safe is on this site should be blocked. 9. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. com use Apple's email client to access email account and create foldersTried numerous times to switch off the recent web safe addition from Virgin Media banning access to most web addresses. Switch on Child Safe. 1 To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. Reply. 222 and 208. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Go to My Apps. Sign in Email address Please enter your email Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. com type e-mail address) I get a web page saying Forbidden. If your websafe option is off, then the toggle will be greyed out. Sign in Register. Security matters. 168. 3. Virgin Media Mail. Malware is a type of malicious software, designed to infect your device to manipulate or damage it. 8. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. Navigate to the My Apps tab and select Web Safe from the menu. Virgin Media Staff Options. My Virgin Media App; Virgin Media Connect app; Virgin TV Go app; Virgin TV Control app; Virgin Media Store app; Virgin Media Mail; Gadget Rescue; Sky Sports app;. With a My F‑Secure account, you can adapt the security to your individual needs such as add or remove devices, see prices or subscription options, purchase other products or manage parental controls. ; Click the Buy more button. I am sorry but I do not currently have a non Apple device. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. Top offers; Discover Virgin Media; Broadband deals;. End of contract. Then click on Manage services. 9. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. . Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. Help with Volt. There are a lot of posts regarding Websafe. on 29-01-2023 15:37. See our Virgin Media Fraud & Security Hub for further information and support on broadband security, fraud prevention and troubleshooting queries. Best VPNs for Virgin Media. Recently, many Virgin media users have complained Netflix not. I'm sorry to hear there are some problems with your My Virgin Media and the disabling of Web Safe on your service. If it's your Virgin Media Web Safe, you can do this directly in your My Virgin Media Account, in My Apps and then Web Safe. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. on 21-04-2023 13:44. Account - Mobile. ISPs use blacklists to block specific sites as well. Login in the the Virgin Media online account and try the to enable websafe. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Then test if you can successfully browse to --. Regards, Steven_L. Your safety and security are super important to us. That said, the more you know about the web, the better understanding you. com 9. 1. That will take you to the relevant "My Virgin Media" account for that email address. com email address. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. --. As part of Web Safe, we recommend turning on ‘Virus Safe’, which will help to avoid future device infections by blocking access to websites known to be. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereVirgin Fibre Areas only. To see if the correct DNS is being used by a device go to and confirm the reported AS Name is Virgin Media. 2. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. BTW is there a reason why you are access the old site page for Web Safe?. net, pubg. Go through Settings > Protocol > WireGuard. Options. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. 9. I believe this is because the Silk Browser proxies traffic through Amazon, so the DNS requests are likely being routed to Amazon and not through Virgin Media. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. Either the customer can't move the sliders or they can but without effect. Thanks. To get around this, you need to turn Web Safe off. 220. My Virgin Media App; Virgin Media Connect app; Virgin TV Go app; Virgin TV Control app; Virgin Media Store app; Virgin Media Mail; Gadget Rescue; Sky Sports app; Home Works; Web Safe; Virgin Media Internet Security; Google OneGo to My Account and register for Virgin Media Internet Security to start your three-month trial today. Simply set up a user account for each adult and child, adjust the settings for each user and there's less chance of older kids finding. Welcome to Virgin Media. Any attempt bounces me back to my account page. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Access your bills, diagnose faults and manage your package. There is no longer a Windows Store TVGO app, however Windows devices can use the website, and install the web app that is offered when visiting the website. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. GWa. Open Advanced settings. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Can you help? - 5106338Welcome to My Virgin Media.