on 03-11-2022 16:13. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. QuickStart, set up and connections. 100). If it’s not a technical issue you need help with then we’re here to support you on. 168. 2. Account - Mobile. Hello, I am having this problem too. It will block lots of things because it does categorisation type blocking, same as OpenDNS or other filters in a corporate environment. I just got a URL from the IT team for the VPN. Child Safe is best turned OFF & kept OFF ! When ON it will prevent access to Office VPN, Zoom + Teams & the like, a wide range of Social Media, many TV Streaming & Catch Up services, many commercial websites etc etc. Does the email not work in either web mail or client mail? 0 Kudos Reply. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Hi 用心棒. For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from above. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. The white l. Security matters. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. Welcome to the community and thanks for taking the time to post your issue on the forums. We would like to show you a description here but the site won’t allow us. If you haven’t changed your password, the default one is placed on the bottom of the router. Regards, Bashkaaa - 5395816. I’m pretty sure I had it turned on in my old house and it was fine. 0 Kudos Reply. i have tried to solve this issue by calling up Virgin media but they are unable to understand how is this pos. We hope to fix this by 8 September at 15:00. The Websafe screen has changed - it used to look like the first picture but has now changed to look like the second picture. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. 1. Requires activation. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Options. Manage Your Account. Web Safe: Web Safe will not automatically be set to on. This has been the case for a few weeks and I have been unable to access websafe settings. SpeedTo disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. 168. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Then check that you are not using a VPN, and that you are using the Virgin Media DNS servers (they are 194. . Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. Tuning in. This is a known issue and our teams are working on a fix. For customers using VPN or Handset encryption services, the above protections will not work. The info to report to VM was given above. 4. Account - Mobile. com nslookup protonvpn. ISPs use blacklists to block specific sites as well. Reply. It'll help to protect any device that's connected. When I try to access the account through my Virgin Media website it tells - 5287803. Hi there @MrsG101 . There are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. For some customers the Web Safe adjustments are not functioning. com and we’ll look into them. Hi chg194 . org. Experiencing connection issues or faults? Check your Virgin Media service status here. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Hi Shaz - unfortunately this issue has been going on for several weeks and there is no fix provided by Virgin - weeks of excuses but no-one has managed to change this as yet sadly. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. Setting the Chrome browser to use a secure DNS may also bypass the Child Safe filter. I have effectively worked around this in a similar way. Virgin Mobile. Bought a new HP laptop, has windows 11. Child Safe & Web Safe can easily be bypassed with a Public DNS, Web Proxy, Apple Relay or a VPN. There’s a network fault in your area. Child safe not working. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. QuickStart, set up and connections. I recently noticed that Web Safe erroneously reported changes as not saved but pressing Ctrl + Shift + R to refresh page showed they had been saved. So I’ve gone in through the Account settings/Online Security and it looks like it works (it confirms that it’s applied the settings) but it does. Anyway, I recently moved house (August) and kept the same package. 168. Subscribe to this message's RSS feed. Virgin Media Community. I’ve seen previous posts suggesting going to the 1. Browse Virgin Media Virgin Media Community. Connect to the router with a LAN cable. It's been on since the start. My Virgin Media App. 0 Kudos. If the AS Name is not Virgin Media then look at whether the DNS settings is manually set on the device or, if using the Hub in modem mode, on the router. . Browse Virgin Media Virgin. Look out for the envelope in the top right-hand corner. It gives me a message that says: "The entered credential or authentication information does not work or are no longer accepted by provider. The results of queries to the Virgin Media DNS server gave the following results. To confirm Web Safe is working try going to. Hi my child safe is on but no sites are getting blocked. 5. ”. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. Virgin Phone Switchover. Email address. Stream from Virgin Media. Login in the the Virgin Media online account and try the to enable websafe. -- Child Safe not working in Security matters 41 minutes ago; Child safe not working in Security matters 6 hours ago; Child Safe Not Working in Security matters Sunday; Web safe not working when enabled in Security matters Sunday; Child Safe show is off but it's on and can't change it. I got as far as the 'Choose a new password' section, but as I enter a new password (using just numbers and letters, starting with a letter) I get as far as the 7th character. I deleted the forward and recreated it, and it started working again. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsQuickStart, set up and connections. Security matters. Login in the the Virgin Media online account and try the to enable websafe. I have just had VM broadband installed. on 06-04-2023 07:40. Many thanks. If you’ve. Learn more Have I. VM will not dispatch any technicians while an area fault exists. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. virginmedia. As far as bypassing Virgin Media IPTV restriction, CyberGhost VPN is as good as it gets. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Log in to your Virgin Media account using your email address and. For more tips on how to keep your kids safe online, visit Internet Matters. 3. I'm having the exact same issue, I'd be very grateful if you could help resolve it, I've also tried on various computers, browsers, same problem. I added it to the 'allowed websites' list, and it's working fine. Phone. Networking and WiFi. The service is headquartered in Bucharest, Romania, and is subject to its jurisdiction only. Hey @DavidCalla,. Chatter and natter. Please look out for. 1 for Families |. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. Once logged in, select ‘My apps’ tab’. 1. None work. Have turned setting off and. SpeedQuickStart, set up and connections. Help forum. Account - Cable. - 5380668. May 2022 we moved our name servers to CloudFlare and use CloudFlare to proxy our traffic. Virus Safe - Enabled. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to. 4. Hi, my child safe is not working and indeed my AS isn't Virgin. So you can kick back and enjoy yourself, knowing somebody’s got your. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline number suddenly stopping working today less then 24. Thank you for the help. Virgin Media customers can get unlimited online protection. If you have had past problems on the site, you need to clean up the reputation of the site by following the steps in the post above. Thank you for your post and welcome to our community. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. We would like to show you a description here but the site won’t allow us. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. My question is why are so many Virgin media users seeing these Access Denied issues compared to other service providers?Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. For this tool to work as intended, launch it, connect to a non-UK server, and enjoy IPTV as usual. Entertain me; Broadband Deals. Not able to access websafe_setting page (able to go to update_profile page). in Switched On Families 4 weeks ago; Child and Web safe - cannot access some sites in Security matters a. VPNs we tested to unblock various forbidden resources. 1. QuickStart, set up and connections. on 30-05-2023 10:07. Select “Firewall”. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanksChild safe/websafe in Switched On Families 13 hours ago; Child Safe not working 6 months in Security matters Thursday; Re: Web Safe incorrectly blocking our website in Security matters a week ago; Child Safe/Web Protection off but still blocking websites in Security matters 2 weeks ago; Child safe in Switched On Families 2 weeks agoIf the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. Browse Virgin Media Virgin Media Community. This has been working for ages without any issues. Are you able to visit -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. ct Mark as Helpful Answer. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. I'm very sorry for the issue you're having with Child Safe. Unlike some posts here, I want Child Safe to work. It's been on since the start. SpeedMethod 2: Flush DNS Cache. . SpeedChild Safe not working in Security matters 3 weeks ago; Child Safe Not Working in Security matters 4 weeks ago; Web safe not working when enabled in Security matters 4 weeks ago; Child safe locks auto- enabled can’t change? in Security matters 17-10-2023; I can't seem to change the settings for Websafe. Reply. So I’ve gone in. Sign in . You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. SpeedCyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. It isn't safe for children to browse using Virgin's services at the moment - it is worth highlighting to others as wel. Now it is broken broken. Child safe - not blocking unsuitable websites in Security matters a week ago; Latest Phishing News 02/07/2023 in Security matters 2 weeks ago; Websafe not blocking websites (after I mapped google domains to force SafeSearch) in Switched On Families 3 weeks ago; Re: Can’t deactivate websafe and websites are being blocked in Security. 168. Internet not working on Mac even though all other devices are ok in Security matters 2 weeks ago; Re: Child Safe Not Working in Security matters 2 weeks ago; Web safe not working in Switched On Families 2 weeks ago; Re: Child Safe not working in. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Broadband deals;Hi, Thanks for your reply, unfortunately this didn't work. Networking and WiFi. There are no guarantees that my advice will work. Child safe is switched on but has stopped blocking adult sites (it used to). Thank you! Yes, I realise it’s F-Secure (I had uninstalled it and then couldn’t remember). What to do if Virgin Media Web Safe isn't working. timn48. Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. Why are so many people having the same problem for so long? It's just shoddy. Ok, this is getting annoying now. 67. Home Phone. Does the issue persist: when using your browser's Incognito / Private mode; usually accessed by pressing Ctrl + Shift + P in Firefox or - 5104291The forum team are best placed to help further and the issue has been flagged to them; be aware it can take them a few hours / days to respond. 9. You’ll pay nothing for 3 months (with no payment details needed upfront), then just £3 a month (or £30 a year). 05-04-2023 16:59 - edited 05-04-2023 16:59. Web Safe requires the use of Virgin Media DNS to work. One of the more basic fixes is to restart all your hardware, including restarting both your PC and Virgin Media Hub by switching off the router and then waiting a few minutes to turn it back on. In the meantime, we can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. Yes, you are right, technically Virgin Media could apply any "other" traffic management. QuickStart, set up and connectionsVirgin Media Web Safe comes as standard on all Virgin Media broadband packages. My Virgin Media App. There’s a network fault in your area. Hi TAlmontaser, Thank you for reaching back out, we are sorry, any I T ticket raised can take up to 10 days however it is usually a lot quicker, I was able to check this our end and it does look like it is now working and we are able to change it. 1. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. How do I install Internet Security? How do I uninstall Internet Security? What are viruses and firewalls? Virgin Media Internet Security How to use Virgin Media Internet Security?. Any help appreciated. This is both logging in via web browser and mail app on her. Options. The Websafe screen has changed - it used to look like the first picture but has now changed to look like the second picture. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. Reply. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. I would be happy to take a further look into this for you but would need to confirm a few detai. Go to solution. Was working last night, woke up this morning to no internet. Stay safe online. 168. Learn more Have I. org (returns an SSL error), and ProtonVPN. We would like to show you a description here but the site won’t allow us. Tried to use the radio buttons on websafe. 1/help for sp. View Apps > Web Safe > manage your Web Safe settings - takes me back to the. 4. Tested it out today via a simple Google search. Regrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS. Set “Private DNS provider name” to: dns. . My Virgin Media App. Child safe not working. Cables all ok. I am really suferring from inability to enable Web Child Safe in my Virgin media acoount. 168. Thanks for coming back to us to get this issue with your Web Safe services looked into, I am sorry if this has been causing some frustration 😥 I have a link here which may help in getting your issue fixed 👉 Web Safe Help - Could you please take a look to see if a resolution is here?Just to set expectations the issues with Child Safe have persisted for over 12 months. same issue for me as well, seems to be a wider issue than they think it is. I keep getting the message seen in the attached picture. Networking and WiFi. web safe not working in Switched On Families a week ago; Child Safe Not Working in Security matters a week ago; Top. At least 30Mbps download speeds in every room or £100 one-off credit. Hi @DavidCalla thanks a lot for your confirmation, that's great news! Thanks for taking your time to let us know. So I requested a password reset. 1 Kudo. Seems to be OK this morning. Tuning in In response to Ashleigh_C. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. No bank or credit card details are required for the trial. 220. Follow these steps: 1. At this time we aware of the problem and working on repairing this feature. I have just noticed child safe is not working, have signed into my account but despite saving the settings it still remains switched off. branson@virginmedia. Joining in. Having problems with Websafe again. on 23-07-2023 22:16. Child safe is not working. com nslookup protonvpn. QuickStart, set up and connections. 1 for Families | Cloudflare. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Recently it stopped working (4 weeks ago). com:Y54kpX5g: curl -v smtps://smtp. Options. never-displayed Additional options Related Device or Service. Options. What to do if Virgin Media Web Safe isn't working. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. ” This is. I am sorry to hear you have been unable to make any changes to web safe. on 03-09-2022 19:15. 0. The service status page is now working, with the following message. Thank you for the help. Lee_R. Stay safe online. What is it in the private PMs that is being said and fixing the problem?!! I don’t understand why this happening. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Staying safe online with Virgin Media Web Safe. Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. For fraudulent e-mails, forward to phishing@virginmedia. I’ve had technical support try and help but unfortunately the language barrier and me being pretty useless with IT I. I'm sorry to hear you're having issues with changing the web-safe options online currently, in order to help out I will send you a PM here shortly. Virgin Mobile. Simply return to the browser you sent the message in to check and respond. I have enabled child safe and even added some explicit sites to the deny list on the account page, however these sites are not blocked and are still accessible. Options. Networking and WiFi. I am not using any VPN in my devices (mobile and laptops). Tuning in. The fact you cannot configure VM web safe may be part of the issue. icon on the upper-left edge of your screen. The reason the pages were hanging is that the re-routing address to the mandatory Web Safe options page was not going to an actual location. Switched On Families. 9. Child safe - not blocking unsuitable websites in Security matters Monday; Websafe not working in Switched On Families Monday; Child safe not working in Switched On Families Sunday; Child safe not blocking sites in Security matters Saturday; web safe not working in Switched On Families a week agoClick the big on/off icon to connect. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. Nothing that I can do, unfortunately, as I am not a VM employee. After that, it’s just £3 per month (or £30 a year). im currently using an iPhone X pro. Learn more. I tried to connect with configure router to use Virgin Media DNS at 194. I am not on any VPN. Thanks for coming back to us to get this issue with your Web Safe services looked into, I am sorry if this has been causing some frustration 😥 I have a link here which may help in getting your issue fixed 👉 Web Safe Help - Could you please take a look to see if a resolution is here? Child safe not working in Switched On Families a week ago; web safe not working in Switched On Families 2 weeks ago; Child Safe Not Working in Security matters 2 weeks ago; Child safe not working in Security matters 2 weeks ago; Child safe not working in Security matters 3 weeks ago QuickStart, set up and connections. 8. BTW is there a reason why you are access the old site page for Web Safe?. 1 site and checking AS Name value says Virgin Media and it does. I’ve seen previous posts suggesting going to the 1. " This has been the same for 3 days now. Email not working. By default Web Safe blocks access to VPN sites. 1. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. It is showing as switched on but nothing is being blocked. select Account Settings > Online security, then Virus Safe and Child Safe toggles to turn off; to confirm Web Safe is off try access a VPN site, for example. 1. I used to enable it for many years. hi I’m trying to add a website to the restricted websites on child safety but it’s not working. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. I added it to the 'allowed websites' list, and it's working fine. 3. 100, but both do not work. I am sorry to hear you have been unable to make any changes to web safe. ExpressVPN. Hey @DavidCalla,. TAlmontaser. Child safe is on under account settings -> online security. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for example Setup. Any ideas? Virgin support is useless! - 5406218. Make your broadband work for you Find out more. in Switched On Families 2 weeks agoRegrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS Introducing 1. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. 1). Options. A VPN could also be used to bypass the Child Safe adult content filters. Options. Just sign into My Virgin Media and. on 06-04-2023 07:40. SpeedWeb safe provides ultimate protection when using the internet. e. The Web Safe function was working properly for the full year that I was. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. I'm on a top, up to date laptop using an up to date browser and I've tried three using Windows 11. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. Phone. Does Web Safe work on Virgin Media WiFi Web Safe only works when you’re connected to your Virgin Broadband at home. Rather than Live Chat, it works like a text message conversation. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. 1. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Browse Virgin Media Virgin Media Community. 4. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. For a single one, you may be able to get an exemption. Bypass Child Safe & Virus Safe. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Here’s what the lights mean on Hub 3: White power light is on and WiFi light is flashing red. Child Safe not working in Security matters Thursday; Child safe not working in Security matters Thursday; Child Safe Not Working in Security matters a week ago; Web safe not working when enabled in Security matters a week ago; Child Safe show is off but it's on and can't change it. Child and Web safe - cannot access some sites in Security matters Sunday; Child Safe not working in Security matters a week ago; Child safe not working in Security matters 2 weeks ago; Child safe issues, Virgin Media customer service is appalling in Security matters 2 weeks ago Child Safe not working. I am not using any VPN in my devices (mobile and laptops). With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls. That is very good since the country is not a member of any signal intelligence alliances. Still not working. Virgin Media Community. 1. Changing Virgin Media Web Safe Settings on a Mobile VirginMedia. Please change them. Open any browser and, in the address bar, type Virgin Media IP address — 192.