Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. Virgin said my router should arrive on Tuesday the 6th. Hi there, I was holding off posting this, but having spent a large amount of time trying to resolve this issue I thought I would post our experience so far in a very disappointing customer experience from Virgin on purchasing a new iPhone 13 in the. See where this Helpful Answer was posted. in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023Yodel are totally useless. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. We would like to show you a description here but the site won’t allow us. HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. We would like to show you a description here but the site won’t allow us. Still no response from this CEO executive team, can I ask why virgin can't just send me a new phone as it is quite obvious I didn't receive the first one? I've not even been asked for evidence to prove I didn't receive my parcel (which I have in abundance)Yes, Virgin Media returns in the UK are completely free. If you have a green Yodel calling card, please text or call the driver on their mobile number, which is written on the card. Use our app to: - Send a parcel from any of our thousands of local stores. . But then not delivered. I’ve called Virgin Media and they have launched an investigation with Yodel. Stream box and remote remain property of Virgin Media. Number of inclusive HD channels depends on package. Webchat – You can chat freely with the customer service on the web chat and. Tried to ring Virgin again today, after keeping me hanging on for nearly 20. Download the Yodel parcel tracker app now and enjoy a seamless parcel man…I am new to Virgin, I think I am since still couldn't receive my Broadband hub. Thanks for your post and apologies to hear you're received this email. No recent parcel is showing under your name and address. Hello NeganGaming, sorry to hear of the issues with your Yodel delivery. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. consumer polling and social media complaints. 5 million in 2020. 4K compatible TV/device required to watch Ultra HD. We would like to show you a description here but the site won’t allow us. I’ve been charged to replace kit but have sent back via Yodel, what can I do? Call up and tell us the tracking number on your Yodel receipt, so your return can be confirmed and. Options. My virgin Iphone 14 was due to be delivered today 27/03 so I check yodel tracking and it says “returned to sender” upon sender’s request. The Collect+ Send service is in partnership with Parcel2Go. Do you have the isolation box in the apt it will be a white box with virgin media , ntl of telewest. Yodel strikes again. Amazon Returns. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin. QuickStart, set up and connections. GXO Logistics, Inc. My wife has been waiting all day at our new place for the delivery to turn up for my new hub and no sign of it leaving the depot. I'm going to send you a private message in a few moments so that I can take some additional details from you and have a closer look at things. | Read 378,921-378,940 Reviews out of 394,50405200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714on 07-11-2022 18:44. - Virgin Media. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & Wales Received message from Virgin your Hub 4 will be delivered on the 14th June 2022 you will be informed of a 2hr time slot. By Ryan Morrison. 2. Zavvi. I recently started a contract for an iPhone 14 and airpods and signed the credit agreement, i checked yodels tracking and it told me that the order was returned to sender. Options. The most recent report by Ofcom shows that when it comes to customer service, TalkTalk is on a par with Virgin Media, with only 78% of customers satisfied with their service overall (against 88% of BT customers). I've called the sales team and I think they're going to try to have it resolved today. This will be a few weeks in advance so you'll have. Don't cancel any existing broadband until VM is connected and working properly. Browse Virgin Media Virgin Media Community. The deliveryman noted that the box was left behind the “bin”. Your Virgin Media return Pending. Virgin Media . jk1980. You would understand my shock however when I received an email however to say that my package had been delivered at 8:12pm. virgin dragging their feet 3 weeks since order, struggling with - 4931565Hi I ordered an iPhone 13 on Sunday and was sent a verification that it would be delivered via yodel today (5 July). However I never received a text from Yodel and eventually after waiting inside and missing work Virgin texts me stating that the package is delayed for “reasons beyond our control”. I’ve chased Yodel and they have promised to deliver tomorrow . Paul. Please have your parcel tracking ID ready. We would like to show you a description here but the site won’t allow us. I contacted Virgin who were adamant that it would delivered by 7pm, but they couldn. Olivia Parkinson eagerly received the delivery of her iPhone 12 ProMax on April 14 only to find that her new gadget had been replaced. Sign in . Published: 22 Jun 2022 16:15. We would like to show you a description here but the site won’t allow us. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. We would like to show you a description here but the site won’t allow us. Lee1981. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 41390371405200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & WalesReceived message from Virgin your Hub 4 will be delivered on the 14th June 2022 you will be informed of a 2hr time slot. How to track a home delivery. What have Yodel advised in regards to the delivery? Have they raised an investigation? RPYodel Lornetwining66 Joining in Options on 27-03-2023 21:51 Can someone tell me I've had a TV box ordered from 25th but not arrived on Yodel app it's saying it's. When I got there Yodel's customer service said that the package was. I don't know if anyone is looking into this and if someone will come back to me or my mother about the matter. Zooplus (but for extra you can upgrade to a different company -. I have had a look into your service on our system and I can see you recently contacted our team regarding this. on 30-05-2023 13:29. Options. A quick phone call to the Banks Fraud line and reported what had happened any future transactions from Virgin will be Blocked. How to track a parcel. Chris_W1. We would like to show you a description here but the site won’t allow us. Iqoniq Posts: 6,299. Yodel was scheduled to deliver my router on 1/9/22. Yodel, returned to sender. 75 stars respectively. Click on the brands below or scroll down to the handy brand finder. Thanks for reaching out to us regarding your issue. As in the title. Str33t. We would like to show you a description here but the site won’t allow us. Yodel is part of Logistics Group Holdings, and according to Companies House filings [ PDF ], it recorded earnings before income tax, depreciation and amortisation of £65. Since then there has apparently been no movement and it is now over 14 days since our upgrade and the period allowed for the return of the equipment. 00 guaranteed… In response to Zach_R. Everything you need is posted to you. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. 5 million in 2020. GXO has collaborated with Virgin Media since 1999. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. How many stars would you give Virgin Media? Join the 77,833 people who've already contributed. Then enter your email address, and click on email me my new label and follow the instructions. Yodel failed to deliver. The tracking on the yodel site has left me so confused! On Thursday 16th it said returned to sender at 8. I would be grateful for any advice on the best way to proceed. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. The. Forum Team. If you won't be in when your parcel is due to be delivered, you can tell your driver what to do with your parcel in. Yodel is part of Logistics Group Holdings, and according to Companies House filings [ PDF ], it recorded earnings before income tax, depreciation and amortisation of £65. Yodel failed to deliver. Delivery service company Yodel has been hit by a suspected ransomware attack, leading to delays in parcel distribution and customers losing the ability to track. Yodel say I have to speak to Virgin to get the package re sent. Can I ask on this topic, was the handset sent for delivery at any - 5160409You presumably have the tracking info so there's nothing much you can do/need to do. - 5160409Hi, I have returned a Hub4 as requested via collect plus I have the receipt with the tracking info on, however the last update on the tracking states it was processed at National hub on 7th August with no further update since. | Read 366,261-366,280 Reviews out of 451,5441 ACCEPTED SOLUTION. I was never contacted. Two different men tried to retrieve the parcel from me but I refused. 2) If Yodel hasn't left you a note, it's worth knocking on your neighbours doors to see if they have the router. 42 (exc VAT), posting a parcel to your family, friends or customers through the Yodel network is easy and affordable. I am expecting delivery of the Hub 5 today myself and awaiting being sent/given a 2 hour time slot from Yodel. Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. We can certainly check this out for you but in order to do that I will need to confirm some information with you. We would like to show you a description here but the site won’t allow us. and delivery tracking information. I've since spoken to virgin customer service who informed me that I should have had rec. No delivery and now no delivery date available on their site! - 5176387Poor service Yodel, no delivery. not to me. If you didn't arrange your return through the app, you can find. VM have rescheduled a second delivery, but tbh even the customer service. We will let you know when your parcel is delivered to your chosen Yodel Store and ready to collect via SMS or email. The kit was due to be delivered on the 3rd. Good afternoon. Thanks for reaching out to us regarding your issue. Flag for a moderator. Manage your broadband, TV, home phone and mobile accounts in one place. We would like to show you a description here but the site won’t allow us. A number of big online retailers, such as AO, Asos, JD Sports, John Lewis, M&S, Very and Zara, offer a click-and-collect service with Yodel. 1. If you're waiting to receive a parcel or have sent your returns via Yodel, you might experience delays with. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September. When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with 52 “Little Red Sheds” throughout the UK. National calling rates apply when you call through the number from a mobile phone, payphone or landline. We would like to show you a description here but the site won’t allow us. Who we work with. Options. Tracking says it was suppose. We would like to show you a description here but the site won’t allow us. Hi @Sneakyben, Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you've not received an email from Yodel about your delivery. Phoned 150 first thing and actually got through to a UK call centre! The original order is now cancelled and a replacement order is being delivered on Saturday although it's still going to be Yodel delivering. So you won’t need to hop around. Sports Direct. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals We would like to show you a description here but the site won’t allow us. You're claiming one of them items wasn't sent back. Yodel, returned to sender. Arrowmunda. Any ideas? ThanksYodel Delivery email. I've called the sales team and I think they're going to try to have it resolved today. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. So I was supposed to received a router and self install on the 26th. Manage Your Account. From £ 38 a month. Missing iPhone Delivery Christmas Present bought in BlackFriday Sale. Pl˜ce ˜ny other bits ˜nd pieces – like c˜bles, remotes, power supplies ˜nd WiFi Boosters or Pods, ˜s well ˜s the sp˜nner – loose ˜round the b˜g 3 Tuck the side ˛˜ps into the box to close itHi there Bradley2, Thanks for your post and welcome to the community. They've fallen apart, no available tracking, no available customer service and - 5047219 - 2The Barclay family have made an offer to repay in full a £1. . Yodel has apologised directly to Mr Beck and Ms. Flag for a moderator. Clearly there has been a hiccup between VM & Yodel and I’m now left without. Browse Virgin Media Virgin Media Community. Hi! I am a Virgin customer for more than 2 years now, we have Virgin media broadband, tv, landline and a sim (O2) with the Volt pakage at - 5314847. Click on the brands below or scroll down to the handy brand finder. Yodel's delivery status showed that the package was at the local depot, so I took the initiative to come to the depot. Is there. However, I still haven't received any message from Yodel on when the parcel would be delivered to me. We would like to show you a description here but the site won’t allow us. The Voice. Unfortunately I didn't received any package tracking number nor text with delivery details. Options. But have only in the last hour just got the message of "We have received your item for delivery etc" nothing about a time slot though. on 29-11-2022 08:31. Well guess what I waited in all day for delivery nothing from Virgin media or Yodel even though I called Virgin media about 5 times through out the day and every time it will be with you buy 21. Being harassed by Virgin a month after returning hub! I closed my Virgin Broadband account. Anyway, yesterday (Wednesday) I came home to find a card stuffed through the door to say that they'd tried to deliver a parcel for her, but as nobody. Hello NeganGaming, sorry to hear of the issues with your Yodel delivery. We would like to show you a description here but the site won’t allow us. My housemate bought her daughter a tablet from some catalog she uses (think it's K&Co), and they use Yodel. . I'm very sorry to hear about the poor experience you've had with the delivery of your equipment. . . When your order has been dispatched, you'll receive an email from Yodel with a unique code to track the delivery. Thanks. Hi there i signed up to virgin bb and tv box over a week ago. I haven’t ordered a phone and have never had a contract with Virgin. Open the Netflix app on your Virgin TV box and select the Netflix banner. in Managing Your Account - Cable a week ago; Reputational daamage to VM for using Yodel in Managing Your Account - Cable 2 weeks agoWe would like to show you a description here but the site won’t allow us. Hi - YODEL are saying they have been out for delivery since Saturday 1/10/22, and still no sign of the HUB. We can understand the inconvenience caused to your day and want to best help. Options. 09/11/23 11:22. Make sure your TV and your box are switched on. 1 Kudo. Manage all your home and store deliveries in one place. - Keep all your orders in one place. Browse Virgin Media Virgin Media. If you provide a safe place suggestion, it will need to comply with our safe place guidelines of the locations being out. I placed the order on the 24th, and then got an email on the 25th telling me that my order was on it's way. Main menu; Bundles. It was initially due for delivery yesterday but I received an email on the 25th that stated it would arrive on the 29th instead. Signed up with VM and hub, tv box and services were due to be delivered and activated on Wednesday (9. I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. I don’t know what to do, each party is putting the blame on the other and I’m the paying. We would like to show you a description here but the site won’t allow us. 08/11/23 21:45. Have been 3 hours on chat waiting for a human to contact me, with no success. We would like to show you a description here but the site won’t allow us. VirginMedia can you please help!!!! 0 Kudos. So I went outside my house no package,. but I can't. 5 and 1. Stream. This applies to calls from any phone line, including mobile, landline and payphone. It looks like I have received a proper contract for the broadband. “@virginmedia Yes. After deliver slot time had passed the tracking info stopped updating. 7 stars for customer service. 4K compatible TV/device required to watch Ultra HD. Hello. Download it for your iPhone. on 02-02-2023 09:43. Yodel. The guy did say it would be a hub 5. Same here no parcel and no text message. You're doing the right thing in having the fallback available to 5g. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. The earliest date for someone to pick up the hub was around 20th January. Or stream, control and manage. Forum; Apps. Virgin Media. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location unfortunately. Options. The message will appear within the purple envelope icon. on 28-03-2023 08:11. Please respond to this when you can and we'll proceed from there. We would like to show you a description here but the site won’t allow us. Well-informed. Why Virgin Media still use Yodel as a delivery partner I don't know. As you can see from the above, they don’t have any record of any parcels due for my address. Hi, I ordered a self install kit, was offered 30 Dec delivery which was no good as I was away. We would like to show you a description here but the site won’t allow us. Receive a two-hour delivery window for every parcel delivered to a door. But if the box is truly lost, wouldn’t it be eas. Even though I'm in a house, with a number and a postcode. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been returned to sender. Calls to this number cost the same as national rate and will be included within national rate inclusive packages. iPhone hack teaches you how to stop thieves turning your tracker offWe would like to show you a description here but the site won’t allow us. In cases where we say your parcel has been left safe, we ask that you check around your property and with friends and neighbours before contacting us. Shop online with over 90 brands and have your items delivered to your local store. Why has this happened and how can it be fixed?We would like to show you a description here but the site won’t allow us. Shop online with over 90 brands and have your items delivered to your local store. Expecting delivery of router today but Virgin Media have not given me a tracking number. So I contacted Yodel, and they've said it was delivered at ~14:00 (not 9:30 as Yodel website says). Please remember which courier you have chosen and ensure you take it to a Collect+ store that offers that courier's services. I returned the virgin media packaging but they give me a bill in Managing Your Account - Cable Saturday; Balance on Virgin influencing my credit score since a renewal 2019. Webchat Vikram told me on - 5136430. . Two different men tried to retrieve the parcel from me but I. @Notacustomer21 wrote: I received a parcel containing an iPhone, Apple Watch and virgin SIM card. HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. I have received texts from VM and e-mails from Yodel since then trying to deliver me another Hub 5. No hub and no tv box…. I haven’t ordered a phone and have never had a contract with Virgin. Virgin Mobile. Yodel deliveries are often delayed. Your experience matters. They do have a business service with an SLA, but that of course costs more. 30am yesterday. Hello. Quickstart is the quickest and easiest way to setup our services. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. Zooplus (but for extra you can upgrade to a different company - worth it!) Just to point out that Yodel was named worst parcel delivery service again this year. Virgin Mobile. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. However, 23% of Virgin Media customers had a reason to complain, against 21% for TalkTalk (whereas only 16% of Sky. The GXO-VM organisation has a well-established relationship with Virgin Media (VM) since 1999. Have your parcel delivered to one of our thousands of stores across the UK open 7 days a week. All looked ok. 0345 454 1111* – on any non-Virgin Media phone *Call costs may cary About Yodel tracking Download the Yodel Parcel Tracker app Receive push notifications at every step of your parcel's journey plus see a two hour delivery window for every parcel delivered to a door Download now What does my tracking mean? Understand what your parcel tracking is telling you Find out Collect your parcel Prefer to collect your parcel? Rob Beck ordered a new router from Virgin Media in March. @Zach_R. Virgin Media is part of the Liberty Global organisation, which also includes other media and. We would like to show you a description here but the site won’t allow us. KLM Royal Dutch Airlines has built a hologram bar where people can meet to exchange local tips when they are waiting for flights. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. I have been waiting in all day for a new router to be delivered by Yodel. I've also received text. Joining in. Do you agree with Yodel's 4-star rating? Check out what 511,736 people have written so far, and share your own experience. GXO has collaborated with Virgin Media since 1999. 150 free from your Virgin Media phone or 0345 454 1111 from any other phone line. I tried to contact Yodel customer service. Yodel stole my parcel. Here are some of the most innovative travel videos. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. *If you have a delivery note there should be options to collect the router from your local Yodel depot or request a redelivery. Reece_MH. A Yodel drop store is usually a convenience store, pharmacy, supermarket, or similar; in fact, you’ve probably been to one on numerous occasions without even releasing. Yodel Delivery due tomorrow - No tracking and no order showing. on 30-05-2023 13:29. virgin media. Did not hear from Yodel. I’m staggered that CRC have started using them. 7 million in fiscal 2021, up from £9. I received a iPhone and Virgin SIM card by courier Yodel with no other documentation. I don’t have and have never had an account with virgin. Re: Yodel (oh god, no) email when. Have checked junk/spam folder as well but nothing. 5 stars and DPD 2. I received a text from VM on 24/11 saying it would be delivered on 25/11 and to await a time slot from Yodel to then get an email late 24/11 from Yodel to say. Have you received this since your post?Hello, My QuickStart box is supposed to arrive tomorrow (5th September) and so far I have not received sms or email from Yodel regarding the delivery window. Called Virgin support at 5pm who confirmed a 7pm - 9pm Yodel slot. I received a iPhone and Virgin SIM card by courier Yodel with no other documentation. Phone. Thank you for the update, please let us know how things go. . We would like to show you a description here but the site won’t allow us. These are often set up like phishing emails in trying to make you click on potentially dangerous links, or disclose. So it seemed simplest to reconnect - the sockets are there and they were happy with the service. I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. I signed up to Virgin broadband and was told my router would arrive on the 26th. ) Need help? Visit head to our tracking page and check the date your parcel is due to be delivered. @Notacustomer21 wrote: I received a parcel containing an iPhone, Apple Watch and virgin SIM card. I ordered my new device on the 16/04/2022 I accepted the credit agreement and received the email stating my order would be delivered on the 19/04/2022 I then clicked on the link for delivery and it states that my order has been returned to sender. My order was set for yesterday after agreeing to an early setup with virgin, yodel did not attempt to deliver, no card was left and i have - 5048059Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Get more from your kit. Thanks in advance. Hi chereseferry 👋. We would like to show you a description here but the site won’t allow us. 08/11/23 14:01. ) Need help? Visit Firstly, head to our tracking page and check the date your parcel is due to be delivered. We’ve all heard of phones being likened to bricks, but how about a cracked tile?That was what confronted one shopper when she opened the box for her brand new iPhone. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. So either collect plus yodel or virgin media have lost it and are charging me for it!”I'm in a really frustrating situation. FedEx. Virgin Media. We would like to show you a description here but the site won’t allow us.